We are investigating elevated errors to our Platform delivery services.

Our engineers are continuing to investigate the impact to our Platform delivery services.

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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We are investigating elevated errors to our Bogota (BOG), Fortaleza (FOR), Lima (LIM), and Milan (LIN) Points of Presence (POPs).

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs .

Engineering has confirmed the impact to Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs has been mitigated.

Engineering has confirmed that Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs have been fully restored. Customers may have experienced latency elevated errors from 19:05 to 21:02 UTC.

This incident is resolved.

Fastly Engineers detected a performance impacting event affecting the Bogota (BOG), Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We're investigating possible performance impact affecting the Lima (LIM) data center.

All other locations and services are unaffected

Our engineers have identified the contributing factor and are applying a fix to our Lima (LIM) POP.

All other locations and services are unaffected.

Engineering has confirmed the impact to Lima (LIM) POP has been mitigated.

This event has been resolved.

We are investigating elevated errors to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s.

Our engineers have identified the contributing factor and are applying a fix to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s. 

All other locations and services are unaffected.

Engineering has confirmed the impact to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s has been mitigated.

Engineering has confirmed that our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s has been fully restored. Customers may have experienced degraded performance from 19:15 to 21:45 UTC.

This incident is resolved.

Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We're currently investigating performance impacts in Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).

All other locations and services are unaffected.

Our engineers have identified the contributing factor and are applying a fix to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).

All other locations and services are unaffected.

Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been mitigated.

Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been fully restored. Customers may have experienced increased latency and 5xx errors from 00:15 to 02:02 UTC.

This incident is resolved.

Fastly will be adding capacity at our Lima (LIM) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 28 November 2023 at 07:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

We're investigating elevated errors in Lima (LIM).

All other locations and services are unaffected

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.