To ensure the highest security and best performance for our customers, Fastly’s network has built-in redundancies and automatic failover routing. We continuously monitor the status of our global network and all related services, but in the event of scheduled maintenance or an unplanned performance impact, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our teams. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.
Current Status
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For the History Grid below, the color and icon indicators utilized, represent the most severe event posted within the date displayed. Click the ＋ icon next to each section to see the status recorded for that date, and hover your mouse over a status icon within the history grid, if an event was posted, for a pop-up to appear with the relative summary.
Engineering has confirmed that our API and Configuration Management services and access to our Fastly Application has been fully restored. Customers may have experienced elevated errors when attempting to access manage.fastly.com and failed Configuration propagation and API services during this incident from 14:08 to 15:37 UTC.
Our network availability and all other services were unaffected by this incident.
This incident is resolved.
A significant update from Let’s Encrypt, one of our integrated Certification Authorities (CA), may affect how customers access your website. On June 6th, 2024, Let’s Encrypt end-users on very old devices or software may receive insecure warnings or be blocked from accessing your applications.
To protect your customer experience, we encourage you to confirm which CA you’re using. If it’s Lets Encrypt and serving this type of traffic is a hard requirement, consider changing your TLS subscription to Certainly.
Learn more about the change and how to confirm your CA here. Our customer support team is here to help if you have any additional questions. You can reach us at https://support.fastly.com.
We are dedicated to providing all our customers a secure and reliable online experience. We appreciate your attention to this matter and your continued trust in us. Thank you for your understanding and cooperation.
Engineering has confirmed that our Milan (LIN) Point of Presence (POP) has been fully restored. Customers may have experienced degraded performance from 20:45 to 21:00 UTC.
This incident is resolved.
Engineering has confirmed that our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s has been fully restored. Customers may have experienced degraded performance from 19:15 to 21:45 UTC.
This incident is resolved.
Engineering has confirmed that impact to the Domain Inspector and Origin Inspector metrics has been fully restored. Customers may have experienced degraded service for Fastly Alerts from 21:42 to 23:05 UTC.
This incident is resolved.
Engineering has confirmed that NGWAF@Edge has been fully restored. Customers may have experienced errors in new Edge WAF deployments within our NGWAF Services from 09:00 to 16:04 UTC.
This incident is resolved.
On the 26th of April 2024 we will release an update to our status page, https://www.fastlystatus.com.
During this update, there will be no disruption to our status page or our ability to notify our customers of maintenance or service status updates. Rest assured that your existing notification preferences will remain unchanged. However, new components will be displayed as a result of this change. We kindly encourage you to review your preferences to ensure that the updates will be valuable to you and your developer teams.
Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Engineering has confirmed that Fastly API services has been fully restored. Customers would have experienced intermittent periods of latency in accessing our secret store for NGWAF console services.
In addition, our manage.fastly.com Website and API authentication may have resulted in varying degrees of timeout and/or increased latency as a result of this incident from 18:02 to 18:33 UTC. (~31 minutes)
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
The scheduled maintenance has been completed.
Fastly will be adding capacity at our Milan (LIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 02 May 2024 at 00:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Click here to access a filterable version of our full incident history. Includes full incident history for Fastly, Fanout and Signal Sciences.