Support Ticketing System
Fastly has been alerted to an external outage impacting Windows-based systems.
All our products and services remain unaffected.
Fastly is actively monitoring the situation for any potential impact to customers.
We are investigating an elevated error rate within our Slack-based support ticket response systems. Chat system commands to create new tickets work but updates from our Support team may be delayed or fail to return to the Slack support channel.
Our network availability and all other services are unaffected.
We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.
Subscribers can reference their status page at: https://status.ext.foqal.io/?start=20240322&end=20240322
Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.
All other services are unaffected by this incident.
This event has been resolved.
We are investigating an elevated error rate within our support ticketing systems. Chat system commands to create new tickets may not work and/or updates from our Support team may be delayed.
Our network availability and all other services are unaffected.
We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.
Subscribers can reference their status page at: https://status.slack.com/2024-01/0a000b0ad09623a0
Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.
All other services are unaffected by this incident.
Our vendor has confirmed that Support Chat System services have been fully restored.
This event has been resolved.
The vendor has provided a resolution statement on their status page: https://status.slack.com/2024-01/0a000b0ad09623a0
We are currently investigating an issue with our NGWAF Console (Signal Sciences) email notification services.
Our https://support.fastly.com webpage, Support services, network availability and all other services and locations are unaffected by this incident.
Updated message body on 09/11/2023 at 21:55 UTC following additional information provided by acute incident response team members investigating into the on-going incident.
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.
All edge cloud products and services are unaffected.
The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.
All edge cloud products and services are unaffected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.