Possible Issues for Support Cases Through Support Chat Services

Incident

30 January 2025, 21:43 UTC

Possible Issues for Support Cases Through Support Chat Services

Status: closed

Start: 30 January 2025, 19:41 UTC

End: 30 January 2025, 21:43 UTC

Duration: 2 hours 2 minutes

Affected Components:

Fastly Customer Services Support Systems Support Ticketing System Support Chat System

Affected Groups:

All Public Users

Investigating

30 January 2025, 19:41 UTC

We are investigating increased reports of delayed responses from our Support teams through Support Chat Systems.

Customers may experience a delay in support responses when engaging with Support through their Support Chat services.

Please email support@fastly.com to engage Support until the service has been restored.

Monitoring

30 January 2025, 21:07 UTC

We has confirmed the impact to Support Ticketing System, Support Chat System services has been mitigated.

Resolved

30 January 2025, 21:43 UTC

This event has been resolved.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2025-01-30 19:43:49 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.