Reduced Support Chat Functionality

Incident

21 November 2022, 16:41 UTC

Reduced Support Chat Functionality

Status: closed

Start: 18 November 2022, 16:13 UTC

End: 21 November 2022, 16:41 UTC

Duration: 3 days 28 minutes

Affected Components:

Customer Services Support Ticketing System Support Chat System

Affected Groups:

All Public Users

Investigating

18 November 2022, 16:13 UTC

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.

Identified

18 November 2022, 16:50 UTC

This issue has been identified and a fix is being implemented.

Monitoring

18 November 2022, 18:55 UTC

A fix has been implemented and we are monitoring the results.