Elevated Errors for our Support Chat Services
Elevated Errors for our Support Chat Services
22 March 2024, 19:24 UTC
22 March 2024, 19:24 UTC
We are investigating an elevated error rate within our Slack-based support ticket response systems. Chat system commands to create new tickets work but updates from our Support team may be delayed or fail to return to the Slack support channel.
Our network availability and all other services are unaffected.
22 March 2024, 20:08 UTC
22 March 2024, 20:08 UTC
We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.
Subscribers can reference their status page at: https://status.ext.foqal.io/?start=20240322&end=20240322
22 March 2024, 20:10 UTC
22 March 2024, 20:10 UTC
Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.
All other services are unaffected by this incident.
22 March 2024, 21:36 UTC
22 March 2024, 21:36 UTC
This event has been resolved.