Support Ticketing System Issues

Incident

31 May 2023, 14:50 UTC

Support Ticketing System Issues

Status: closed

Start: 31 May 2023, 14:15 UTC

End: 31 May 2023, 14:50 UTC

Duration: 34 minutes

Affected Components:

Customer Services Support Ticketing System

Affected Groups:

All Public Users

Identified

31 May 2023, 14:15 UTC

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.

All edge cloud products and services are unaffected.

Monitoring

31 May 2023, 14:31 UTC

A fix has been implemented and we are monitoring the results.

Resolved

31 May 2023, 14:50 UTC

This incident has been resolved.