We are investigating elevated errors from our API & Configuration Management services.

Fastly engineers have identified the cause of this disruption to our Fastly API & Configuration Management services.

Our network availability is not affected by this incident.

Engineering has confirmed the impact to API & Configuration Management has been mitigated.

Engineering has confirmed that our API and Configuration Management services and access to our Fastly Application has been fully restored. Customers may have experienced elevated errors when attempting to access manage.fastly.com and failed Configuration propagation and API services during this incident from 14:08 to 15:37 UTC.

Our network availability and all other services were unaffected by this incident.

This incident is resolved.

We are investigating elevated errors to our Fastly API. 

Update: We have updated this status post to reflect the actual start time of 18:02 UTC for this incident.

Our engineers have identified the contributing factor and are applying a fix to Fastly API services.

Customers may experience increased periods of latency in accessing our secret store for NGWAF console services. In addition, manage.fastly.com Website and API authentication may timeout as a result of this incident.

Our network availability and all other services are unaffected by this incident. 

Engineering has confirmed the impact to Fastly API services has been mitigated.

Engineering has confirmed that Fastly API services has been fully restored. Customers would have experienced intermittent periods of latency in accessing our secret store for NGWAF console services.

In addition, our manage.fastly.com Website and API authentication may have resulted in varying degrees of timeout and/or increased latency as a result of this incident from 18:02 to 18:33 UTC. (~31 minutes)

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

We are investigating elevated errors to our Fastly Application and the Fastly API.

Update: Our retrospective investigation has identified the initial onset of errors to have started at approximately 15:40 UTC.

Our engineers have identified the contributing factor and are applying a fix to Fastly API, Fastly Application.

Engineering has confirmed the impact to Fastly API, Fastly Application has been mitigated.

Engineering has confirmed that Fastly API, Fastly Application has been fully restored. Customers may have experienced elevated errors when attempting to access manage.fastly.com and failed API services during this incident from 15:40 to 16:01 UTC. 

Our network availability and all other services were unaffected by this incident.

This incident is resolved.

We are investigating elevated errors to our Fastly API.

Engineering has confirmed the impact to Fastly API services has been mitigated.

Engineering has confirmed that our Fastly API service has been fully restored. Customers may have experienced intermittent periods of elevated error code responses on the 23rd of February 2024 from 19:10 to 21:12 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

We are currently investigating intermittent latency when attempting to access our Fastly App at manage.fastly.com and elevated errors observed for api.faslty.com services. 

This issue has been identified and a fix is being implemented. 

Earlier latency and elevated errors reported have subsided, a fix is being implemented and we are monitoring the results.

Fastly App and API services have full recovered, our last recorded error was at ~17:30 UTC and we have not observed a recurrence.

This incident is resolved.

We will be performing planned maintenance on our Control Plane services on Monday, the 30th of October 2023, to begin at 16:00 UTC.

Our estimated duration is (~ 120 minutes)

This maintenance is internal and does not include any notable changes for our customers. Fastly engineers will have performed numerous tests on this planned maintenance prior to the event, and do not anticipate any impact to our customer configuration management or API services.

In the event of unplanned performance impact, we will initiate our acute incident response practices and escalate our status post to include incident level updates to ensure prompt customer notifications.

The planned maintenance has been completed.

Our engineers have identified an error within our Control Plane for customers with multiple accounts. Customers attempting to switch accounts within the user interface may encounter an error preventing them from accessing their other accounts. 

Our network availability, scheduled API services, and all other locations and services are unaffected by this incident.

The cause of the issue has been identified and a fix is being implemented.

Our engineers have deployed a fix to restore our Control Plane functionality. We have confirmed a gradual recovery for impacted services and will continue to monitor until all customers have been fully restored.

Our network availability, api services and all other Point of Presence locations are unaffected by this incident.

This incident has been resolved.

We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating into elevated errors when attempting to access our Control Plane (manage.fastly.com) Configuration Management and API services.

We have observed a reduction in errors since the start of this incident, but are continuing to investigate the cause of the errors observed in order to identify a solution that would prevent a repeat of this incident for our partner and customer services.

The customer impact associated with this status post is a direct result of the third party service provider issue that is covered in this status post link: https://www.fastlystatus.com/incident/376079 

All remaining status post updates will be consolidated into the link provided above. We are effectively closing this post in order to reduce dual notifications for our subscribers.

We're investigating elevated errors in API & Configuration Management .

All other locations and services are unaffected

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident is resolved. Customers would have experienced elevated errors when attempting to access our Control Plane (manage.fastly.com) and API services during this incident may experience delays or have failed.

A Fastly Service Advisory (FSA) will be made available after a retrospective of this incident.