Fastly Application Performance Issues

Incident

13 May 2025, 20:09 UTC

Fastly Application Performance Issues

Status: closed

Start: 13 May 2025, 18:50 UTC

End: 13 May 2025, 20:09 UTC

Duration: 1 hour 19 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

13 May 2025, 18:50 UTC

We are currently investigating performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations. CDN delivery, stats aggregation, and all other data plane services are unaffected.

Identified

13 May 2025, 19:40 UTC

Our engineers have identified the contributing factor and are developing a fix to our Fastly Application service.

All other locations and services are unaffected.

Monitoring

13 May 2025, 19:59 UTC

Engineering has confirmed the impact to Fastly Application service has been mitigated.

Resolved

13 May 2025, 20:09 UTC

Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations from 18:50 to 19:58 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-05-13 19:37:09 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.