Elevated Errors for API Services
Elevated Errors for API Services
29 April 2025, 22:16 UTC
29 April 2025, 22:16 UTC
We are investigating elevated errors to our API Services.
All other products and services are unaffected by this incident.
30 April 2025, 16:04 UTC
30 April 2025, 16:04 UTC
Our engineers have identified the contributing factor and are developing a fix to our API Services.
All other locations and services are unaffected.
30 April 2025, 16:12 UTC
30 April 2025, 16:12 UTC
Engineering has confirmed the impact to API Services has been mitigated.
30 April 2025, 16:22 UTC
30 April 2025, 16:22 UTC
Engineering has confirmed that API Services
has been fully restored. Customers may have experienced a 503 error code with a plan to apply changes to services in Terraform
from 22:16 UTC on the 29th of April 2025 to 16:02 UTC on the 30th of April 2025 .
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2025-04-30 15:17:55 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.