Hong Kong (HKG)

Retrospective: Impacted Performance in Hong Kong (HKG)

07 October 2024, 19:34 UTC
Platform Asia Hong Kong (HKG)
 
07 October 2024, 19:34 UTC

Fastly Engineers detected a performance impacting event affecting the Hong Kong (HKG) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Elevated Errors for Platform

05 September 2024, 19:48 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dubai (FJR) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Sydney (SYD) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Wellington (WLG) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Milan (MXP) Singapore (QPG) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Dallas (DFW) Tokyo (HND) Denver (DEN) Paris (CDG) Tokyo (NRT) Detroit (DTW) Paris (PAR) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
05 September 2024, 19:48 UTC

We are investigating elevated errors to our Platform delivery services.

 
05 September 2024, 21:44 UTC

Our engineers are continuing to investigate the impact to our Platform delivery services.

 
05 September 2024, 22:01 UTC

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

 
05 September 2024, 23:00 UTC

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

 
05 September 2024, 23:34 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

 
06 September 2024, 00:48 UTC

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Retrospective: Impacted Performance in Hong Kong (HKG)

17 June 2024, 18:58 UTC
Platform Asia Hong Kong (HKG)
 
17 June 2024, 18:58 UTC

Fastly Engineers detected a performance impacting event affecting the Hong Kong (HKG) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Elevated Errors for Hong Kong (HKG)

31 May 2024, 02:06 UTC
Platform Asia Hong Kong (HKG)
 
31 May 2024, 02:06 UTC

We are investigating elevated errors to our Hong Kong (HKG) Point of Presence (POP).

 
31 May 2024, 03:15 UTC

Our engineers have identified the contributing factor and are applying a fix to our Hong Kong (HKG) POP.

 
31 May 2024, 03:16 UTC

Engineering has confirmed the impact to our Hong Kong (HKG) POP has been mitigated.

 
31 May 2024, 03:18 UTC

Engineering has confirmed that our Hong Kong (HKG) POP has been fully restored. Customers may have experienced increased latency and potential timeouts from 2:06 to 3:18 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

CDN Global Performance Impact

19 January 2023, 23:05 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dubai (FJR) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Sydney (SYD) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Wellington (WLG) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Milan (MXP) Singapore (QPG) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Dallas (DFW) Tokyo (HND) Denver (DEN) Paris (CDG) Tokyo (NRT) Detroit (DTW) Paris (PAR) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
19 January 2023, 23:05 UTC

We're currently investigating potential impact to performance with our CDN services.

 
19 January 2023, 23:06 UTC

A fix has been implemented and we are monitoring the results.

 
19 January 2023, 23:48 UTC
On the 19th of January at 23:00 UTC a configuration change was deployed which impacted performance to global CDN delivery. Fastly Engineering reverted the change resulting in immediate recovery at 23:06 UTC. Fastly's Customer Incident Response team is currently preparing a Fastly Service Advisory of today's incident, and will be made available to Fastly Customers.
 
20 January 2023, 00:48 UTC

This incident has been resolved.

OpenSSL - Pending Vulnerability Announcement

28 October 2022, 19:48 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Sydney (SYD) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Wellington (WLG) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Milan (MXP) Singapore (QPG) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Dallas (DFW) Tokyo (HND) Denver (DEN) Tokyo (NRT) Detroit (DTW) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
28 October 2022, 19:48 UTC

Fastly is aware of an expected critical vulnerability the OpenSSL project is expected to disclose in the near future. We are studying the currently available information surrounding this vulnerability and do not currently believe that Fastly is vulnerable. We will continue to monitor as additional information is released and will provide our customers with more information as available.

 
01 November 2022, 17:09 UTC

Fastly has reviewed the initial notification from OpenSSL regarding CVE-2022-3786 and CVE-2022-3602. We have analyzed the versions of OpenSSL in use at Fastly, and verified that we do not use OpenSSL 3.x. Fastly and customer usage of Fastly services are not vulnerable to CVE-2022-3786 or CVE-2022-3602.

CDN Performance Impact

15 September 2022, 20:10 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Sydney (SYD) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Wellington (WLG) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Milan (MXP) Singapore (QPG) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Dallas (DFW) Tokyo (HND) Denver (DEN) Tokyo (NRT) Detroit (DTW) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
15 September 2022, 20:10 UTC

We're currently investigating potential impact to performance with our CDN services.

 
15 September 2022, 20:26 UTC

The issue has been identified and a fix is being implemented.

 
15 September 2022, 20:33 UTC

A fix has been implemented and we are monitoring the results.

 
15 September 2022, 20:47 UTC

This incident has been resolved.

Retrospective - Possible Performance Impact in Asia/Pacific (APAC) region

16 June 2022, 13:59 UTC
Chennai (MAA) Hyderabad (HYD) Hong Kong (HKG) Kolkata (CCU) Sydney (SYD) Mumbai (BOM) New Delhi (DEL) Seoul (ICN) Singapore (QPG)
 
16 June 2022, 13:59 UTC
Fastly Engineers detected a possible performance impacting event affecting the Asia/Pacific (APAC) region from approximately 2022-06-16 11:49 UTC to 2022-06-16 11:56 UTC. Customers may have seen intermittent errors for one or more data centers in this region during the impact window. All other regions and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Retrospective - Impacted Performance in Sydney (SYD), Seoul (ICN), Kuala Lumpur (KUL), Singapore (QPG), Hong Kong (HKG), and Tokyo (HND)

07 June 2022, 15:52 UTC
Hong Kong (HKG) Sydney (SYD) Kuala Lumpur (KUL) Seoul (ICN) Singapore (QPG) Tokyo (HND)
 
07 June 2022, 15:52 UTC
Fastly Engineers detected a performance impacting event affecting the Sydney (SYD), Seoul (ICN), Kuala Lumpur (KUL), Singapore (QPG), Hong Kong (HKG), and Tokyo (HND) data center from approximately 2022-06-07 14:07 UTC to 2022-06-07 14:50 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Elevated Errors in Hong Kong (HKG)

10 March 2022, 20:53 UTC
Hong Kong (HKG)
 
10 March 2022, 20:53 UTC
We're investigating elevated errors in Hong Kong (HKG) starting at 19:00 UTC. All other locations and services are unaffected.
 
10 March 2022, 21:53 UTC
The issue has been identified and a fix is being implemented.
 
10 March 2022, 22:31 UTC
A fix has been implemented and we are monitoring the results.
 
10 March 2022, 22:39 UTC
This incident has been resolved.