Elevated Errors for Hong Kong (HKG)

Incident

31 May 2024, 03:18 UTC

Elevated Errors for Hong Kong (HKG)

Status: closed

Start: 31 May 2024, 02:06 UTC

End: 31 May 2024, 03:18 UTC

Duration: 1 hour 12 minutes

Affected Components:

Platform Asia Hong Kong (HKG)

Affected Groups:

All Public Users

Investigating

31 May 2024, 02:06 UTC

We are investigating elevated errors to our Hong Kong (HKG) Point of Presence (POP).

Identified

31 May 2024, 03:15 UTC

Our engineers have identified the contributing factor and are applying a fix to our Hong Kong (HKG) POP.

Monitoring

31 May 2024, 03:16 UTC

Engineering has confirmed the impact to our Hong Kong (HKG) POP has been mitigated.

Resolved

31 May 2024, 03:18 UTC

Engineering has confirmed that our Hong Kong (HKG) POP has been fully restored. Customers may have experienced increased latency and potential timeouts from 2:06 to 3:18 UTC.

This incident is resolved.

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