Dashboard Data
As part of our ongoing commitment to security and meet compliance standards, we are implementing a change to implement stricter access control enforcement across our platform. This change enhances customer data protection and aligns our platform with industry best practices.
All customer accounts are anticipated to be impacted by this change and outlined below it is described how this change applies to your services and what actions you should take in order to avoid an undesired customer experience.
Fastly will be performing maintenance on our Security Console & API platform on the 10th of June 2025 from 15:00 to 16:00 UTC (~60 minute duration).
What’s Changing?
We are updating the GET https://api.fastly.com/user/{user ID}/ API endpoint in manage.fastly.com to implement more rigorous enforcement of permission checks. Specifically, users' data access will be further restricted based on role privileges (e.g. only superusers can retrieve information about other superusers).
What’s next? What do I have to do?
Integrations or automations that currently utilize the API endpoint, GET https://api.fastly.com/user/{user ID}/, in manage.fastly.com may be affected if they assume broader access than permitted by their role.
We request that customers review their current API usage by the 9th of June 2025 to ensure that only users with the required roles are utilizing this endpoint. Performing this review will prevent requests from users without the appropriate permissions from receiving an error 403 authorization message.
Contact Information
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
We're investigating possible performance impact affecting the Dashboard Data, Rule and IP List updates services.
All other locations and services are unaffected.
Our engineers have identified the contributing factor and are developing a fix to our Dashboard Data, Rule and IP List updates service.
All other locations and services are unaffected.
Engineering has confirmed the impact to Dashboard Data, Rule and IP List updates service has been mitigated.
Engineering has confirmed that Dashboard Data, Rule and IP List updates service has been fully restored. Customers may have experienced less data in the UI and updates to new rules/lists would be based on less data from 14:27 to 15:38 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-04-29 15:33:44 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We're investigating possible performance impact affecting the Security Console & API data center.
New customers may experience an error when attempting to log into their NGWAF control panel.
Our engineers have confirmed that API services, dashboard data and our ability to deliver Network and Security services is not affected by this incident.
Note: Retrospectively, our Escalation Management team has updated the start date/time to reflect the earliest sign of onset for the errors reported within this status post. Affected customers would have experienced impact at varying degrees and possibly to a shorter duration than as set forth in this status post.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API log on services.
Engineering has confirmed that access to the Security Console & API has been fully restored. New NGWAF customers, or customer who recently reset their passwords, may have experienced an error message when attempting to log into their NGWAF control panel.
Errors may have been experienced from the 19th of March 2025 at 15:10 UTC to the 20th of March at 11:26 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Status Post, Created Date/Time: 2025-03-20 10:26:40 UTC
We are investigating elevated errors to our Dashboard Data service.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Dashboard Data service.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Dashboard Data service has been mitigated.
Engineering has deployed a fix and have confirmed a gradual recovery to our Dashboard Data service. We will continue to monitor until we’ve confirmed that the customer experience has been fully restored.
All other services were unaffected by this incident.
Engineering has confirmed that our Dashboard Data service has been fully restored. Customers may have experienced missing agent metrics and graph data that appeared blank or failed to load from 13:52 to 17:51 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-11 01:20:26 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We are investigating elevated errors to our configuration features within our Security Console & API services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Security Console & API services has been mitigated.
Engineering has confirmed that configuration features within our Security Console & API services has been fully restored. Customers may have experienced 404 errors when enabling, disabling, or configuring security protection features from the 3rd of December 2024 at 17:00 to the 4th of December 2024 at 16:19 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2024-12-04 16:38:03 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting the Security Console & API service.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly Engineers detected a performance impacting event affecting our Next-Gen WAF (NGWAF) Dashboard.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our Next-Gen WAF (NGWAF) Dashboard.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Next-Gen WAF (NGWAF) Dashboard.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Next-Gen WAF (NGWAF) Dashboard has been mitigated.
Engineering has confirmed that our Next-Gen WAF (NGWAF) Dashboard has been fully restored. Customers may have experienced agents showing as offline and received alerts that agents are offline from 18:00 on October 29, 2024 to 21:35 on October 30, 2024 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2024-10-30 20:58:52 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Our engineers observed an unplanned event that contained impact to Dashboard Data for Edge WAF customers.
This event is resolved, and there is no remaining impact.
Customers may have experienced a gap in the data in their Edge WAF service dashboards from 00:00 to 00:40 UTC. (~40 minutes) Our investigation into this incident confirms that customer Edge WAF services experienced no disruption, and that this incident only impacted data propagation on the dashboard within the Console.
Customers may have experienced impact to varying degrees during the times outlined above.
Please engage with our Support team through https://support.fastly.com if you have any questions and/or concerns.
We are investigating data display issues within our Dashboard Data service.
Our engineers have identified the contributing factor and are applying a fix to our Dashboard Data service.
Engineering has confirmed the impact to our Dashboard Data service has been mitigated.
Engineering has confirmed that our Dashboard Data service has been fully restored. Customers may have experienced data display issues from 14:12 to 17:47 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"