Dashboard Data, Rule and IP List updates with Possible Impact

Incident

29 April 2025, 15:51 UTC

Dashboard Data, Rule and IP List updates with Possible Impact

Status: closed

Start: 29 April 2025, 14:27 UTC

End: 29 April 2025, 15:51 UTC

Duration: 1 hour 24 minutes

Affected Components:

Security Agents and Module Security Console & API Dashboard Data Rule and IP List updates

Affected Groups:

All Public Users

Investigating

29 April 2025, 14:27 UTC

We're investigating possible performance impact affecting the Dashboard Data, Rule and IP List updates services.

All other locations and services are unaffected.

Identified

29 April 2025, 15:40 UTC

Our engineers have identified the contributing factor and are developing a fix to our Dashboard Data, Rule and IP List updates service.

All other locations and services are unaffected.

Monitoring

29 April 2025, 15:41 UTC

Engineering has confirmed the impact to Dashboard Data, Rule and IP List updates service has been mitigated.

Resolved

29 April 2025, 15:51 UTC

Engineering has confirmed that Dashboard Data, Rule and IP List updates service has been fully restored. Customers may have experienced less data in the UI and updates to new rules/lists would be based on less data from 14:27 to 15:38 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-04-29 15:33:44 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.