Elevated Errors for Security Console & API

Incident

04 December 2024, 16:50 UTC

Elevated Errors for Security Console & API

Status: closed

Start: 03 December 2024, 17:00 UTC

End: 04 December 2024, 16:50 UTC

Duration: 23 hours 50 minutes

Affected Components:

Security Security Console & API Data Services Dashboard Data Rate Limiting and Alerts Requests Signals Dashboard

Affected Groups:

All Public Users

Investigating

03 December 2024, 17:00 UTC

We are investigating elevated errors to our configuration features within our Security Console & API services.

All other products and services are unaffected by this incident.

Identified

04 December 2024, 16:43 UTC

Our engineers have identified the contributing factor and are applying a fix to our Security Console & API.

All other locations and services are unaffected.

Monitoring

04 December 2024, 16:45 UTC

Engineering has confirmed the impact to our Security Console & API services has been mitigated.

Resolved

04 December 2024, 16:50 UTC

Engineering has confirmed that configuration features within our Security Console & API services has been fully restored. Customers may have experienced 404 errors when enabling, disabling, or configuring security protection features from the 3rd of December 2024 at 17:00 to the 4th of December 2024 at 16:19 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2024-12-04 16:38:03 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.