Elevated Errors for Dashboard Data
Elevated Errors for Dashboard Data
10 February 2025, 13:52 UTC
10 February 2025, 13:52 UTC
We are investigating elevated errors to our Dashboard Data service.
All other products and services are unaffected by this incident.
11 February 2025, 01:25 UTC
11 February 2025, 01:25 UTC
Our engineers have identified the contributing factor and are applying a fix to our Dashboard Data service.
All other locations and services are unaffected.
11 February 2025, 01:53 UTC
11 February 2025, 01:53 UTC
Engineering has confirmed the impact to our Dashboard Data service has been mitigated.
11 February 2025, 02:10 UTC
11 February 2025, 02:10 UTC
Engineering has deployed a fix and have confirmed a gradual recovery to our Dashboard Data service. We will continue to monitor until we’ve confirmed that the customer experience has been fully restored.
All other services were unaffected by this incident.
11 February 2025, 04:07 UTC
11 February 2025, 04:07 UTC
Engineering has confirmed that our Dashboard Data service has been fully restored. Customers may have experienced missing agent metrics and graph data that appeared blank or failed to load from 13:52 to 17:51 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-02-11 01:20:26 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.