Sao Paulo (GRU)
Fastly will be adding capacity at our Sao Paulo (GRU) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 19 September 2024 at 04:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We are investigating elevated errors to our Platform delivery services.
Our engineers are continuing to investigate the impact to our Platform delivery services.
Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.
Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.
Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.
Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
We are currently investigating performance impacts to our Rio de Janeiro (GIG), Bogota (BOG), Buenos Aires (EZE), Santiago (SCL), and Sao Paulo (GRU) Point of Presence (POP).
All other locations and services are unaffected.
Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP).
All other locations and services are unaffected.
Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been mitigated.
Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been fully restored. Customers may have experienced increased latency and 5xxx errors from 04:22 to 05:46 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
We're currently investigating performance impacts in Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).
All other locations and services are unaffected.
Our engineers have identified the contributing factor and are applying a fix to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).
All other locations and services are unaffected.
Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been mitigated.
Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been fully restored. Customers may have experienced increased latency and 5xx errors from 00:15 to 02:02 UTC.
This incident is resolved.
Fastly Engineers detected a performance impacting event affecting the Sao Paulo (GRU) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We're investigating elevated errors in Sao Paulo (GRU).
All other locations and services are unaffected
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Fastly will be migrating customers shielding in Sāo Paulo (CGH) to Sāo Paulo (GRU).
As part of this expansion, customers utilizing shielding in the neighboring Edge Cloud Platform will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after July 9th, 2023.
When this change is applied, customers may observe additional origin traffic as cache nodes retrieve content from origin.
Action for Fastly Customers:
- Please be sure to check that your origin access lists allow the full range of Fastly IP addresses: https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges. Failure to verify origin access lists will result in origin connection disruption.
- Access the Fastly App and modify your service's shield: https://docs.fastly.com/en/guides/shielding#enabling-shielding.
- Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).
The scheduled maintenance has been completed.
As part of Fastly’s global network expansion, we will be adding Sao Paulo (GRU) data center to Fastly's South America network.
Traffic served by our Sao Paulo (GRU) data center will be aggregated into our South America region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to Sao Paulo (GRU). As such, some customers may see a change in their bills.
Fastly’s standard billing rates are located at https:/www.fastly.com/pricing.
The scheduled maintenance has been completed.
We're investigating elevated errors in South America.
All other locations and services are unaffected
Fastly Engineering has observed elevated errors across multiple Points of Presence (POPs) in the region of South America.
This has been identified as an issue with a third party service provider unrelated to Fastly's Edge Cloud Platform, and a fix is being implemented.
All other locations and services are unaffected.
Traffic in Lima(LIM) has been temporarily rerouted.
All other locations and services are unaffected.
Fastly Engineering has applied our standard acute incident response practices and restored our LIM POP.
Customer services have returned to pre-incident performance levels.
We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.
This incident has been resolved.
We're currently investigating potential impact to performance with our CDN services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.