Sao Paulo (GRU) Elevated Errors

Incident
09 November 2023, 02:44 UTC

Sao Paulo (GRU) Elevated Errors

Status: closed
Start: 09 November 2023, 01:30 UTC
End: 09 November 2023, 02:44 UTC
Duration: 1 hour 14 minutes
Affected Components:
Platform South America Sao Paulo (GRU)
Affected Groups:
All Public Users
Investigating

09 November 2023, 01:30 UTC

09 November 2023, 01:30 UTC

We're investigating elevated errors in Sao Paulo (GRU).

All other locations and services are unaffected

Identified

09 November 2023, 01:49 UTC

09 November 2023, 01:49 UTC

This issue has been identified and a fix is being implemented. 

Monitoring

09 November 2023, 02:36 UTC

09 November 2023, 02:36 UTC

A fix has been implemented and we are monitoring the results.

Resolved

09 November 2023, 02:44 UTC

09 November 2023, 02:44 UTC

This incident has been resolved.