CDN Regional Performance Impact

Incident

04 June 2024, 05:46 UTC

CDN Regional Performance Impact

Status: closed

Start: 04 June 2024, 04:22 UTC

End: 04 June 2024, 05:46 UTC

Duration: 1 hour 24 minutes

Affected Components:

Platform South America Bogota (BOG) Buenos Aires (EZE) Rio de Janeiro (GIG) Santiago (SCL) Sao Paulo (GRU)

Affected Groups:

All Public Users

Investigating

04 June 2024, 04:22 UTC

We are currently investigating performance impacts to our Rio de Janeiro (GIG), Bogota (BOG), Buenos Aires (EZE), Santiago (SCL), and Sao Paulo (GRU) Point of Presence (POP).

All other locations and services are unaffected.

Identified

04 June 2024, 05:06 UTC

Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP).

All other locations and services are unaffected.

Monitoring

04 June 2024, 05:26 UTC

Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been mitigated.

Resolved

04 June 2024, 05:46 UTC

Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been fully restored. Customers may have experienced increased latency and 5xxx errors from 04:22 to 05:46 UTC.

This incident is resolved.

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