Third Party Service Provider Issues Causing Elevated Errors in South America

Incident

10 May 2023, 18:18 UTC

Third Party Service Provider Issues Causing Elevated Errors in South America

Status: closed

Start: 10 May 2023, 13:53 UTC

End: 10 May 2023, 18:18 UTC

Duration: 4 hours 24 minutes

Affected Components:

Platform South America Third Party Service Provider Bogota (BOG) Buenos Aires (EZE) Curitiba (CWB) Fortaleza (FOR) Lima (LIM) Rio de Janeiro (GIG) Santiago (SCL) Sao Paulo (GRU)

Affected Groups:

All Public Users

Investigating

10 May 2023, 13:53 UTC

We're investigating elevated errors in South America.

All other locations and services are unaffected

Identified

10 May 2023, 14:23 UTC

Fastly Engineering has observed elevated errors across multiple Points of Presence (POPs) in the region of South America.

This has been identified as an issue with a third party service provider unrelated to Fastly's Edge Cloud Platform, and a fix is being implemented.

All other locations and services are unaffected.

Update

10 May 2023, 14:59 UTC

Traffic in Lima(LIM) has been temporarily rerouted.

All other locations and services are unaffected.

Monitoring

10 May 2023, 15:27 UTC

Fastly Engineering has applied our standard acute incident response practices and restored our LIM POP.

Customer services have returned to pre-incident performance levels.

We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.

Resolved

10 May 2023, 18:18 UTC

This incident has been resolved.