Signals Dashboard
Fastly will be performing maintenance on our platform system on the 22nd of April 2025 from 00:00 to 01:00 UTC (~60m duration).
What’s Changing?
We're making improvements to make the Fastly platform even more resilient, secure, and reliable.
- We are introducing general security updates to our authentication infrastructure
- We are improving system availability so that future maintenance of the Authentication Platform can be performed without impacting availability.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly. During this time, customers may experience:
- Temporary inability to log in to the Fastly App (manage.fastly.com)
- Temporary inability to log in to the Signal Science (SigSci) console (dashboard.signalsciences.net)
- Possible navigation issues in the apps due to token refresh interruptions.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
What’s Changing?
Fastly will be conducting planned maintenance on both the Fastly Control Panel (https://manage.fastly.com/) and the Signal Science (SigSci) console (https://dashboard.signalsciences.net/) as a part of our ongoing effort to enhance customer account security and ensure we are following security best practices on our platform.
We will permanently reduce the account session timeout during this maintenance. Instead of three hours, sessions will now expire after 30 minutes of inactivity.
These changes will take effect immediately on the 15th of April 2025 at 14:00 UTC.
For security purposes, all active user sessions will be terminated after 30 minutes of inactivity, and users will be directed to the login page. This change applies to all Fastly account types and roles, and any unsaved activity may be lost after the 30-minute idle period.
You can learn more about session timeouts in our Managing users documentation.
This maintenance will have no impact on our ability to deliver Network or Security services to our customers.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly and there are no anticipated actions for our customers.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We're investigating possible performance impact affecting the Security Console & API data center.
New customers may experience an error when attempting to log into their NGWAF control panel.
Our engineers have confirmed that API services, dashboard data and our ability to deliver Network and Security services is not affected by this incident.
Note: Retrospectively, our Escalation Management team has updated the start date/time to reflect the earliest sign of onset for the errors reported within this status post. Affected customers would have experienced impact at varying degrees and possibly to a shorter duration than as set forth in this status post.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API log on services.
Engineering has confirmed that access to the Security Console & API has been fully restored. New NGWAF customers, or customer who recently reset their passwords, may have experienced an error message when attempting to log into their NGWAF control panel.
Errors may have been experienced from the 19th of March 2025 at 15:10 UTC to the 20th of March at 11:26 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Status Post, Created Date/Time: 2025-03-20 10:26:40 UTC
We are investigating elevated errors to our configuration features within our Security Console & API services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Security Console & API services has been mitigated.
Engineering has confirmed that configuration features within our Security Console & API services has been fully restored. Customers may have experienced 404 errors when enabling, disabling, or configuring security protection features from the 3rd of December 2024 at 17:00 to the 4th of December 2024 at 16:19 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2024-12-04 16:38:03 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting the Security Console & API service.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our Signals Dashboard.
Our engineers are continuing to investigate elevated errors to Signals Dashboard .
Our engineers have identified the contributing factor and are applying a fix to Signals Dashboard.
All other locations and services are unaffected.
Engineering has confirmed that Signals Dashboard has been fully restored. Customers may have experienced 5xx errors for logging requests on the Signal Sciences API Dashboard from the 28th of March 2024 18:50 to the 29th of March 2024 16:16 UTC.
This incident is resolved.
Fastly is extending our launch of a unified login experience across Fastly and Signal Sciences consoles. This launch makes it simpler and easier for you to access Fastly products and services using a single set of login credentials. Continuing from today, 28th of March 2024 to the 30th of April 2024, we will gradually rollout our new web interface as part of the upgraded login experience. A summary of the main changes appears below.
What's changing?
Single set of credentials to login to Fastly and Signal Sciences console. Simplified login will allow you to use a single set of login credentials to access all products and features across Fastly's suite of offerings. If you have both Fastly and Signal Sciences accounts that use the same email address and use password and 2FA for authentication, you can use Fastly credentials to log in to both Fastly and Signal Science console.
Log in once and access both accounts. You have to sign-in only once and can switch between Fastly or Signal Sciences console seamlessly without having to log in again if you use the same email address.
Password and 2FA management in one place. You'll be able to change passwords and set up two-factor authentication directly in the Fastly console for both Fastly and Signal Sciences accounts.
Service Provider initiated SSO is now supported. You can log in directly at either Fastly or Signal Sciences console login page using SSO without going to your IdP page.
Password reset got simpler. You can reset your passwords without having to create a temporary password.
Account linking will no longer be required. Customers with both Fastly and Signal Sciences accounts will no longer need to manually link those accounts. Already have linked accounts? You won't need to do anything and can start using your Fastly credentials immediately.
New passwords will be required to conform to NIST guidelines. The complexity for new and changed passwords will be required to conform to digital identity guidelines from the National Institute of Standards and Technology (specifically, the NIST800-63B guidelines). Existing passwords won't be affected until you choose to update them.
Session timeouts will be standardized and more secure. We added additional measures to increase your security posture on the Fastly platform. You will be logged out after 30 minutes of inactivity. Session timeouts will also have a default maximum of 12 hours for any organization that hasn't set up single sign-on.
What's next? What do I have to do?
That's it!. The transition will be seamless and you are not required to take additional steps. You will see a new login experience when we enable this feature for you.
Please refer to documentation for additional information.
Still have questions? Feel free to contact your account manager or customer support for additional details.
Fastly is excited to announce the launch of a unified login experience across Fastly and Signal Sciences consoles to make it simpler and easier for you to access Fastly products and services using a single set of login credentials. Starting today, the 20th of February 2024, we'll be doing a gradual rollout of a new web interface as part of the upgraded login experience. A summary of the main changes appears below.
What's changing?
Single set of credentials to login to Fastly and Signal Sciences console. Simplified login will allow you to use a single set of login credentials to access all products and features across Fastly's suite of offerings. If you have both Fastly and Signal Sciences accounts that use the same email address and use password and 2FA for authentication, you can use Fastly credentials to log in to both Fastly and Signal Science console.
Log in once and access both accounts. You have to sign-in only once and can switch between Fastly or Signal Sciences console seamlessly without having to log in again if you use the same email address.
Password and 2FA management in one place. You'll be able to change passwords and set up two-factor authentication directly in the Fastly console for both Fastly and Signal Sciences accounts.
Service Provider initiated SSO is now supported. You can log in directly at either Fastly or Signal Sciences console login page using SSO without going to your IdP page.
Password reset got simpler. You can reset your passwords without having to create a temporary password.
Account linking will no longer be required. Customers with both Fastly and Signal Sciences accounts will no longer need to manually link those accounts. Already have linked accounts? You won't need to do anything and can start using your Fastly credentials immediately.
New passwords will be required to conform to NIST guidelines. The complexity for new and changed passwords will be required to conform to digital identity guidelines from the National Institute of Standards and Technology (specifically, the NIST800-63B guidelines). Existing passwords won't be affected until you choose to update them.
Session timeouts will be standardized and more secure. We added additional measures to increase your security posture on the Fastly platform. You will be logged out after 30 minutes of inactivity. Session timeouts will also have a default maximum of 12 hours for any organization that hasn't set up single sign-on.
What's next? What do I have to do?
That's it!. The transition will be seamless and you are not required to take additional steps. You will see a new login experience when we enable this feature for you.
Please refer to documentation for additional information.
Still have questions? Feel free to contact your account manager or customer support for additional details.
This maintenance has been extended and further updates will be shared on Continued Feature Launch: Unified Fastly and Signal Sciences Login Experience
We are investigating a reported impact to NGWAF Signals Dashboard services.
Our network availability and all other services are unaffected.
Our engineers have identified the contributing factor and are applying a fix to NGWAF Signals Dashboard services.
Our network availability and all other services are unaffected.
Engineering has confirmed the impact to NGWAF Signals Dashboard services has been mitigated.
This event has been resolved.
This incident has been resolved.
Customers may have experienced intermittent slowness and/or timeout errors when filtering historical data within the Signal Sciences console.