Data Services
We are investigating elevated errors to our security product Dashboard Data and Data Services. The impact is limited to data propagation within the customer control panel; customers may see delays when making configuration changes. The enforcement of customer Next-Gen WAF (NGWAF) rulesets is not affected. Our engineers are actively investigating.
All other products and services are unaffected by this incident.
Recovery is in progress for Dashboard Data and Data Services. Our engineering team has mitigated the issue and will continue to monitor all systems to ensure a complete resolution.
This incident has been fully resolved. Between 16:59 UTC and 17:13 UTC, customers experienced elevated errors on our dashboard and data services. A mitigation was deployed at 17:13 UTC, after which the majority of the impact was resolved. Some customers may have experienced subsequent delays in rule propagation for newly configured rules. We have concluded our monitoring and have seen no further recurrences.
To offer feedback on our status page, click "Give Feedback"
As part of our ongoing branding unification efforts, we are updating the sender domain for all email communications related to Signal Sciences.
Effective the 28th of July 2025, emails originating from support@signalsciences.com will now be sent from no-reply@fastly.com. All official communications will now come directly from an @fastly domain.
This change is purely an update to our email infrastructure to align with our unified brand identity and does not impact the functionality or delivery of your Signal Sciences services. Your service experience, data, and access remain unchanged.
Please ensure your email filters and allow lists are updated to reflect this change to avoid any disruption in receiving important notifications and updates from Signal Sciences services.
If you have any questions or require further clarification, please do not hesitate to contact our support team.
We are investigating elevated errors to our Fastly Application services. Customers may experience an error when attempting to access their Fastly Control Panel.
Our ability to serve Network and Security services are not affected by this event.
We continue to investigate this event as a high priority, responding engineers have confirmed that the Security Console & API is also impacted. Customers attempting to access their Signal Sciences Dashboards will experience an error when attempting to log in.
Engineering has confirmed the impact to our Fastly Application and Security Console & API has been mitigated. Customers who were logged in at the onset of this incident may be required to log back in order to obtain access.
Our ability to deliver existing Network and Security services to our customers was not affected by this incident. Full duration of possible impact will be provided in our final update. Engineers and acute incident response teams are monitoring to ensure no further impact.
Engineering has confirmed that both the Fastly Application and Security Console have been fully restored. Customers may have experienced an error when attempting to access these systems and their control panels from 21:51 to 22:12 UTC.
Our engineers did confirm with acute incident responders that api.fastly.com was not affected by this incident.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-07-11 22:08:11 UTC
Note: Our Customer Escalation Management team have updated the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
As part of our ongoing commitment to security and meet compliance standards, we are implementing a change to implement stricter access control enforcement across our platform. This change enhances customer data protection and aligns our platform with industry best practices.
All customer accounts are anticipated to be impacted by this change and outlined below it is described how this change applies to your services and what actions you should take in order to avoid an undesired customer experience.
Fastly will be performing maintenance on our Security Console & API platform on the 10th of June 2025 from 15:00 to 16:00 UTC (~60 minute duration).
What’s Changing?
We are updating the GET https://api.fastly.com/user/{user ID}/ API endpoint in manage.fastly.com to implement more rigorous enforcement of permission checks. Specifically, users' data access will be further restricted based on role privileges (e.g. only superusers can retrieve information about other superusers).
What’s next? What do I have to do?
Integrations or automations that currently utilize the API endpoint, GET https://api.fastly.com/user/{user ID}/, in manage.fastly.com may be affected if they assume broader access than permitted by their role.
We request that customers review their current API usage by the 9th of June 2025 to ensure that only users with the required roles are utilizing this endpoint. Performing this review will prevent requests from users without the appropriate permissions from receiving an error 403 authorization message.
Contact Information
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We're investigating possible performance impact affecting the Security Console & API data center.
New customers may experience an error when attempting to log into their NGWAF control panel.
Our engineers have confirmed that API services, dashboard data and our ability to deliver Network and Security services is not affected by this incident.
Note: Retrospectively, our Escalation Management team has updated the start date/time to reflect the earliest sign of onset for the errors reported within this status post. Affected customers would have experienced impact at varying degrees and possibly to a shorter duration than as set forth in this status post.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API log on services.
Engineering has confirmed that access to the Security Console & API has been fully restored. New NGWAF customers, or customer who recently reset their passwords, may have experienced an error message when attempting to log into their NGWAF control panel.
Errors may have been experienced from the 19th of March 2025 at 15:10 UTC to the 20th of March at 11:26 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Status Post, Created Date/Time: 2025-03-20 10:26:40 UTC
We are investigating elevated errors to our configuration features within our Security Console & API services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Security Console & API.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Security Console & API services has been mitigated.
Engineering has confirmed that configuration features within our Security Console & API services has been fully restored. Customers may have experienced 404 errors when enabling, disabling, or configuring security protection features from the 3rd of December 2024 at 17:00 to the 4th of December 2024 at 16:19 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2024-12-04 16:38:03 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting the Security Console & API service.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly Engineers detected a performance impacting event affecting the Dashboard Data, Data Services for customer using Edge WAF as part of our NextGen WAF product.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly is extending our launch of a unified login experience across Fastly and Signal Sciences consoles. This launch makes it simpler and easier for you to access Fastly products and services using a single set of login credentials. Continuing from today, 28th of March 2024 to the 30th of April 2024, we will gradually rollout our new web interface as part of the upgraded login experience. A summary of the main changes appears below.
What's changing?
Single set of credentials to login to Fastly and Signal Sciences console. Simplified login will allow you to use a single set of login credentials to access all products and features across Fastly's suite of offerings. If you have both Fastly and Signal Sciences accounts that use the same email address and use password and 2FA for authentication, you can use Fastly credentials to log in to both Fastly and Signal Science console.
Log in once and access both accounts. You have to sign-in only once and can switch between Fastly or Signal Sciences console seamlessly without having to log in again if you use the same email address.
Password and 2FA management in one place. You'll be able to change passwords and set up two-factor authentication directly in the Fastly console for both Fastly and Signal Sciences accounts.
Service Provider initiated SSO is now supported. You can log in directly at either Fastly or Signal Sciences console login page using SSO without going to your IdP page.
Password reset got simpler. You can reset your passwords without having to create a temporary password.
Account linking will no longer be required. Customers with both Fastly and Signal Sciences accounts will no longer need to manually link those accounts. Already have linked accounts? You won't need to do anything and can start using your Fastly credentials immediately.
New passwords will be required to conform to NIST guidelines. The complexity for new and changed passwords will be required to conform to digital identity guidelines from the National Institute of Standards and Technology (specifically, the NIST800-63B guidelines). Existing passwords won't be affected until you choose to update them.
Session timeouts will be standardized and more secure. We added additional measures to increase your security posture on the Fastly platform. You will be logged out after 30 minutes of inactivity. Session timeouts will also have a default maximum of 12 hours for any organization that hasn't set up single sign-on.
What's next? What do I have to do?
That's it!. The transition will be seamless and you are not required to take additional steps. You will see a new login experience when we enable this feature for you.
Please refer to documentation for additional information.
Still have questions? Feel free to contact your account manager or customer support for additional details.