We are investigating elevated errors to our Compute and Next-Gen WAF (NGWAF) services.

All other products and services are unaffected by this incident.

Status Post, Created Date/Time: 2024-10-02 19:56 UTC 

Note: Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Our engineers have identified the contributing factor and are applying a fix to our Compute and Next-Gen WAF (NGWAF) services.

All other locations and services are unaffected.

Engineering has confirmed the impact to our Compute and Next-Gen WAF (NGWAF) services has been mitigated.

Engineering has confirmed that Compute and Next-Gen WAF (NGWAF) services have been fully restored. Customers may have experienced errors when deploying Edge WAF services from 14:41 to 19:52 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Our engineers detected an unplanned event that contained impact to our Compute service. 

This event is resolved, and there is no remaining impact.

Customers may have experienced delays in change requests to configurations on Compute from 17:29 to 17:46 UTC. (~17min duration)

All other Compute requests remain unaffected during the impact duration.  

Please engage with our Support team through https://support.fastly.com if you have any questions and/or concerns.

Fastly engineers are currently investigating into intermittent WebSocket Connections. Customers attempting to connect to WebSocket services may experience intermittent periods of elevated errors.

All other Fastly products and services are unaffected.

Our engineers have identified the issue and are applying a fix to WebSocket Connection services.

All other Fastly products and services are unaffected.

Engineering has deployed a fix and have confirmed a gradual recovery for WebSocket Connection services. We will continue to monitor until we’ve confirmed that the service has been fully restored.

All other Fastly products and services remain unaffected by this incident.

Engineering has confirmed that WebSocket Connection services has been fully restored. Customers may have experienced intermittent periods of elevated errors from the 6th of March 10:00 to the 9th of March 04:49 UTC.

This incident is resolved.

Upcoming maintenance affecting Fanout Metrics.

Customers of Fanout may experience inaccuracies with the HTTP connections metric. HTTP Connections may be undercounted by 1 minute per connection (this would only affect Fanout, not Websockets).

The scheduled maintenance has been completed.

Fastly engineers are currently investigating into intermittent Fanout and WebSocket Connections. Customers attempting to connect to Fanout and WebSocket services may experience elevated errors.

All other Fastly products and services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.