Elevated Errors for Fanout Websocket Connections

Incident

11 March 2024, 15:58 UTC

Elevated Errors for Fanout Websocket Connections

Status: closed

Start: 08 March 2024, 06:23 UTC

End: 11 March 2024, 15:58 UTC

Duration: 3 days 9 hours 35 minutes

Affected Components:

Compute Fanout Fanout Control Panel

Affected Groups:

All Public Users

Investigating

08 March 2024, 06:23 UTC

Fastly engineers are currently investigating into intermittent WebSocket Connections. Customers attempting to connect to WebSocket services may experience intermittent periods of elevated errors.

All other Fastly products and services are unaffected.

Identified

08 March 2024, 06:52 UTC

Our engineers have identified the issue and are applying a fix to WebSocket Connection services.

All other Fastly products and services are unaffected.

Monitoring

08 March 2024, 07:50 UTC

Engineering has deployed a fix and have confirmed a gradual recovery for WebSocket Connection services. We will continue to monitor until we’ve confirmed that the service has been fully restored.

All other Fastly products and services remain unaffected by this incident.

Resolved

11 March 2024, 15:58 UTC

Engineering has confirmed that WebSocket Connection services has been fully restored. Customers may have experienced intermittent periods of elevated errors from the 6th of March 10:00 to the 9th of March 04:49 UTC.

This incident is resolved.