Elevated Errors for Compute, Next-Gen WAF (NGWAF)

Incident

02 October 2024, 20:04 UTC

Elevated Errors for Compute, Next-Gen WAF (NGWAF)

Status: closed

Start: 02 October 2024, 14:41 UTC

End: 02 October 2024, 20:04 UTC

Duration: 5 hours 23 minutes

Affected Components:

Compute Security Fanout Fastly Compute Edge Cloud Services Websockets Next-Gen WAF (NGWAF) Config Store KV Store Secret Store

Affected Groups:

All Public Users

Investigating

02 October 2024, 14:41 UTC

We are investigating elevated errors to our Compute and Next-Gen WAF (NGWAF) services.

All other products and services are unaffected by this incident.

Status Post, Created Date/Time: 2024-10-02 19:56 UTC

Note: Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Identified

02 October 2024, 19:57 UTC

Our engineers have identified the contributing factor and are applying a fix to our Compute and Next-Gen WAF (NGWAF) services.

All other locations and services are unaffected.

Monitoring

02 October 2024, 20:02 UTC

Engineering has confirmed the impact to our Compute and Next-Gen WAF (NGWAF) services has been mitigated.

Resolved

02 October 2024, 20:04 UTC

Engineering has confirmed that Compute and Next-Gen WAF (NGWAF) services have been fully restored. Customers may have experienced errors when deploying Edge WAF services from 14:41 to 19:52 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback"