API & Configuration Management
Fastly Engineers detected a performance impacting event affecting our API Services.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Between 17:49 and 18:45 UTC, we experienced an issue with our Fastly API service configuration endpoints.
During this time, customers may have experienced elevated errors on service configuration API endpoints (VCL dictionary/ACL updates, version activations, and /service/:id/lint).
The issue has been resolved, and all services are operating normally.
We recently identified an issue affecting the plan usage page for all customers. This is related to the Month to Date API Services Maintenance announced on August 20, 2026.
Due to that planned downtime in a downstream system, we did not save daily usage receipts that power the plan usage page visualizations. As a result, the page shows zero usage for August 21 through August 25. This does not affect your bill in any way. The only impact is a temporary loss of visibility into usage for those five days, and unfortunately, we are not able to recover the daily historical data required to visualize the usage.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
Between 14:00 UTC and 19:30 UTC on August 24, 2026, the "Forgot your password" functionality on manage.fastly.com was temporarily unavailable for all Fastly account users while our team performed maintenance.
During this window, customers attempting to reset their password via the Fastly Control Panel may have been unable to complete the request. No other account functionality was affected.
Our engineering team completed the maintenance and confirmed the password reset flow was fully restored as of 19:30 UTC. No further action is needed from customers.
We apologize for any inconvenience this may have caused.
Between approximately 16:59 and 17:12 UTC on August 20, 2026, some customers experienced difficulty accessing the manage.fastly.com dashboard, including blank pages and login issues.
This incident did not impact API endpoints on api.fastly.com.
This issue has been fully resolved and all customers should now have normal access to manage.fastly.com. We apologize for any disruption this may have caused.
Our engineering team has identified the contributing factor and is implementing measures to prevent recurrence.
Fastly will be performing scheduled maintenance on our Month to Date API Services from 20 August 2026, 12:00 UTC - 28 August 2026, 01:00 UTC (7d 13h).
During this time the Month to Date API service will be inaccessible and our customers will not receive spend alerts during this maintenance window. Once completed, the Month to Date page will fully restored with no impact to your invoice.
We are investigating elevated errors to our API & Configuration Management service
All other products and services are unaffected by this incident.
Our engineers believe they have identified the contributing factor causing elevated 5xx errors and slowness impacting api.fastly.com and manage.fastly.com.
Our engineers are actively working on a fix. We will provide another update within the hour.
Our engineers have deployed a fix and are actively monitoring for improvements. We have not observed any additional errors since the fix was applied.
We will provide a further update once we've confirmed full resolution, or within the next hour.
We are investigating a reoccurrence of the issue causing elevated 5xx errors and slowness for api.fastly.com and manage.fastly.com.
Our engineers are actively working to diagnose the contributing factor and prevent further recurrence.
We will provide another update as more information becomes available or within the next hour.
Following the reoccurrence, our engineers have redeployed a fix and are actively monitoring for improvements. We have not observed any additional errors since the fix was applied.
We will provide a further update once we've confirmed full resolution, or within the next hour.
This incident has been resolved. Between 06:20 and 09:27 UTC, customers may have experienced elevated 5xx errors and slowness for api.fastly.com and manage.fastly.com. Our engineers identified the contributing factor and applied a fix, and normal service has been confirmed for an extended monitoring period.
We apologize for any disruption this may have caused. If you continue to experience issues, please reach out to support.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We are investigating an issue causing elevated 503 errors and slowness affecting api.fastly.com and manage.fastly.com. Our engineers are actively working to diagnose the contributing factor.
We will provide another update as more information becomes available.
We have observed a recovery of our API and configuration management services (api.fastly.com and manage.fastly.com).
Error rates and response times have returned to nominal levels.
Our engineers are continuing to monitor the platform closely to ensure stability before we resolve this incident.
All other products and services are unaffected by this incident.
Engineering has confirmed that api.fastly.com and manage.fastly.com have been fully restored.
Customers may have experienced possible errors, including elevated 503 responses and slow or failed access, from 06:03 to 07:37 UTC.This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting our API & Configuration Management.
All data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly Engineers detected a performance impacting event affecting our API Services.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.