Fastly Engineers detected a performance impacting event with elevated errors for the manage.fastly.com and API.  Customers may have experienced elevated 5xx/4xx errors when attempting configuration updates from 13:38 to 13:52 UTC.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Fastly Application services.

All other products and services are unaffected by this incident.

Our engineers believe they have identified contributing factor causing the issue impacting the Fastly Application status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Engineering has deployed a fix and have confirmed a gradual recovery to both manual configuration update and those made via API request. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

This incident did contain network impact, in that configuration updates could not be made. However, our ability to deliver network and security services for active configurations were unaffected by this incident.

We have reopened this incident as our engineers have identified some lingering effects impacting a small subset of requests. While we have already seen a broad recovery, we are deploying additional mitigations to ensure that configuration updates are fully restored for all customers.

We are continuing to monitor the situation closely and will provide another update once we have confirmed that all customer services are back to 100% functionality.

Impact:

Customers may still experience intermittent 5xx/4xx errors when attempting to make configuration updates via manage.fastly.com or the API. Existing services remain unaffected and continue to operate normally.

Engineering has confirmed that the Fastly Application component has been fully restored. Customers may have experienced elevated 5xx/4xx errors when attempting configuration updates from 18:36 UTC on Monday 9 February 2026 to 03:45 UTC on Tuesday 10 February 2026 .

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

Final Confirmation: We have confirmed with all customers known to be experiencing impact that their services and configuration update capabilities are now fully restored. All other products and services remained unaffected by this incident throughout its duration.

Fastly Engineers detected a performance impacting event affecting logins for new users in the Fastly Application.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating an issue preventing new account creation on the Fastly platform. This issue began on January 21, 2026, at 17:51 UTC. 

New customers are currently unable to sign up for an account. Consequently, these customers cannot log in to the Support Portal. 

This issue does not affect network or security services for existing customers. Additionally, existing customers can log in to our support systems as normal. 

If you are unable to create an account, please email us at support@fastly.com.

Fastly Engineers detected a performance impacting event affecting our API Services.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting our API Services.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting our API & Configuration Management services

All data centers and other network services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Fastly Application.  Customers may experience an error when attempting to access Fastly Next-Gen WAF (NGWAF) configuration pages.

All other products and services are unaffected by this incident.

Our engineers believe they have identified contributing factor causing the issue impacting the Fastly Application status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

Our ability to deliver Network and Security products, along with API services for our Fastly Application are not affected by this incident.

Engineering has confirmed the impact to the Fastly Application has been mitigated.

Engineering has confirmed that Fastly Application has been fully restored. Customers may have experienced elevated errors in our NGWAF settings and configuration webpages from 15:42 to 17:19 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-11-10 17:15:42 UTC 

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Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.