API & Configuration Management

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
 
30 June 2025, 19:00 UTC

On the 30th of June 2025 at 19:00 UTC, Fastly released new options for fine-tuned control over user access and permissions within the Fastly Control Panel. This release is a part of our continued effort to optimize the efficiency and effectiveness of our platform.

What’s Changed?

This update introduces two enhancements to help you manage user access and Transport Layer Security (TLS) related permissions more effectively:

  • New user roles:

    • We've added TLS Viewer and TLS Admin roles to give you more granular control over TLS configurations.

    • These roles allow you to assign TLS-specific access without granting broader platform permissions.

  • Improved roles visibility in the UI:

    • The Active Users view in the User Management UI now includes a Role column, making it easier to see and audit what roles are assigned to each user.

Both new TLS user roles are now available for adding a new user account or configuring user roles and permissions for current users accounts. 

What’s next? What do I have to do?

Nothing. Our engineers have initiated the maintenance to our Fastly Application, and there is no anticipated action or impact for our customers. Customers now have additional options to customize their new and existing user permissions. Rest assured that Fastly has not updated any existing permissions as a result of this maintenance. Customers may review and adjust their own preferences at their own pace.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com.

 
30 June 2025, 23:00 UTC

The scheduled maintenance has been completed.

All subscribers can review our initial post here.

To offer feedback on our status page, click "Give Feedback

Fastly Fastly Application API & Configuration Management API Services
 
30 June 2025, 18:13 UTC

Fastly Engineers detected a performance impacting event affecting our service configuration endpoints API.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

24 June 2025, 17:12 UTC
Fastly Fastly Application API & Configuration Management API Services
 
24 June 2025, 17:12 UTC

On the 23rd of June 2026 at 20:16 UTC, Fastly released an update that included a bug fix to our Fastly API. This bug impacted the order of paginated results from the GET /service-authorizations endpoint, which could cause inconsistent results to be returned.

What’s Changing?

This change has introduced altered behavior in the API. If no sort parameter has been provided in the request, the results will now default to sorting by ID.

What’s next? What do I have to do?

Nothing. There is no anticipated action or impact for our customers.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

Fastly Network Services Compute Observability Domain Management Alerts Fastly Compute Customer Services Edge Observer Domain Inspector Fastly Application Historical Stats Web Delivery Log Explorer & Insights Origin Inspector Real-time Log Streaming Third Party Service Provider Real-time Analytics API & Configuration Management Image Optimization TLS Provisioning Fastly Web Pages Notification Center KV Store Support Systems Billing System API Services Configuration Management Services Support Chat System https://docs.fastly.com/ https://developer.fastly.com
 
12 June 2025, 17:55 UTC

We are seeing increased errors across multiple Fastly services that utilize a common third party service provider, unrelated to Fastly's Edge Cloud Network.

Fastly has launched acute incident response practices to investigate into this issue further in an effort to reduce the impact to our customers. 

 
12 June 2025, 19:08 UTC

As our engineers determine the scope of impact our Customer Escalation Management team will be updating the impacted components on this status post. 

 
12 June 2025, 19:19 UTC

We're aware of an ongoing Google Cloud incident, detailed on their status page, which is affecting several Fastly services. Customers may be experiencing increased latency due to impact to our KV Store.

Specifically, those trying to access their control plane via manage.fastly.com might notice that several key Observability features are not loading, including Billing, Historical Stats, Log Explorer & Insights, Origin Inspector, Real-Time Log Streaming, and Real-time Analytics. You may also find it difficult to engage with API endpoints. Additionally, customers might see elevated errors when accessing Fastly webpages and documented resources.

Our engineers are working to restore these services as a high priority and we will provide more information shortly.

You can monitor the Google Cloud incident here:

Google Cloud Status Page

 
12 June 2025, 19:35 UTC

We've confirmed that customers won't receive status post notifications through their Support Slack channels during this incident.

However, we want to assure you that your ability to request a support case through our Support Slack services remains unaffected. You can still open new support cases as needed.

 
12 June 2025, 20:17 UTC

Google Cloud has communicated that they have successfully deployed mitigations to the majority of their services. We are now observing a gradual recovery of Fastly services.

We will continue to monitor this situation with the highest priority until all Fastly and customer services are fully restored.

We have continued to monitor the Google Cloud Status Page for the latest information by the third party service provider.



 
13 June 2025, 16:30 UTC

Incident Update: Full Recovery and Root Cause Identified

Current Status: Resolved

We're confirming that all services impacted during yesterday's incident have fully recovered. Our teams continuously monitored the situation and verified the stability of all affected systems.

Root Cause Analysis

Our investigation has confirmed that the increased errors and latency across our KV Store, control plane, and certain Observability features were a direct result of the Google Cloud disruption on the 12th of June 2025.

Google has publicly shared a post-mortem regarding the incident. It includes specific information about the root cause—an invalid automated quota update to their API management system—along with their mitigation strategies and steps they're taking for future prevention.

Next Steps

For a comprehensive understanding of the incident's origin, mitigation, and Google's preventative measures, we encourage customers to review the official Google Cloud Status Page. This provides a full breakdown from their perspective.

Additionally, our Product and Engineering teams will thoroughly review all Google Cloud Platform (GCP) reports to determine mitigation strategies and ensure they are adopted as part of our long-term preventive measures to ensure our systems are more resilient to third-party outages of this kind in the future.

We appreciate your patience and understanding as we worked through this third-party event. Our focus remains on providing reliable and high-performance services.

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
 
03 June 2025, 16:00 UTC

On the 30th of June 2025 at 19:00 UTC, Fastly will release new options for fine-tuned control over user access and permissions within the Fastly Control Panel. This release is a part of our continued effort to optimize the efficiency and effectiveness of our platform.

What’s Changing?

This update introduces two enhancements to help you manage user access and Transport Layer Security (TLS) related permissions more effectively:

  • New user roles:

    • We've added TLS Viewer and TLS Admin roles to give you more granular control over TLS configurations.

    • These roles allow you to assign TLS-specific access without granting broader platform permissions.

  • Improved roles visibility in the UI:

    • The Active Users view in the User Management UI now includes a Role column, making it easier to see and audit what roles are assigned to each user.

Both new TLS user roles will be available on the 30th of June 2025 for adding a new user account or configuring user roles and permissions for current users accounts. 

What’s next? What do I have to do?

Nothing. Our engineers have prepared upcoming maintenance to our Fastly Application, and there is no anticipated action or impact for our customers. Customers will have additional options to customize their new and existing user permissions. Rest assured that Fastly is not updating any existing permissions as a result of this maintenance. Customers may review and adjust their own preferences at their own pace.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com.

 
03 June 2025, 20:00 UTC

On the day of the release a subsequent post will be shared as an announcement, and will include a link to updated material on our docs.fastly.com webpage.


To offer feedback on our status page, click "Give Feedback"

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
 
19 May 2025, 14:00 UTC

As part of our ongoing commitment to account security and alignment with industry standard best practices, we’re strengthening our password policy across our Fastly Application and Next-Gen WAF (NGWAF) Console product offerings.

Fastly will be performing maintenance on the Fastly Control Panel on the 19th of May 2025 from 14:00 to 14:30 UTC (~30 minute duration).

What’s Changing?

Beginning on the 19th of May 2025, any user who creates a new account or resets their password in the Fastly Application will be required to choose a password that is at least 12 characters long including letters, numbers, and special characters. This change will affect the Sign Up, Create Account, and Reset Password experiences on our website. 

This change will help maintain account security and provides significant benefits to our users, including: 

  • Longer passwords are more secure and significantly reduce the risk of brute‑force or guessing attacks
  • A minimum length of 12 characters meets the current recommended industry security standard
  • Safeguards your data against unauthorized access and protects user accounts

This new password requirement condition will be displayed in real time as a password is entered into any password field on the website. Users attempting to submit a password with fewer than 12 characters, including Application Programming Interface (API) or Terraform requests to Create or Reset a password, will fail.

This change will not impact existing account passwords and will only apply to new account passwords or when a password reset is requested.

What’s next? What do I have to do?

If you have an integration using our Fastly API or Terraform modules to automate account creation or password resets, you’ll need to update your code and configurations to enforce the new 12 character minimum requirement.

Remember that all passwords associated with your Fastly account are case sensitive.

Your account will continue to operate as expected and all other products and services remain unaffected by this maintenance.

Contact Information

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
 
19 May 2025, 14:30 UTC

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
 
13 May 2025, 18:50 UTC

We are currently investigating performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations. CDN delivery, stats aggregation, and all other data plane services are unaffected.

 
13 May 2025, 19:40 UTC

Our engineers have identified the contributing factor and are developing a fix to our Fastly Application service.

All other locations and services are unaffected.

 
13 May 2025, 19:59 UTC

Engineering has confirmed the impact to Fastly Application service has been mitigated.

 
13 May 2025, 20:09 UTC

Engineering has confirmed that Fastly Application service  has been fully restored. Customers may have experienced  performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations from 18:50 to 19:58  UTC.

This incident is resolved.

To offer feedback on our status page, click " Give Feedback

Status Post, Created Date/Time: 2025-05-13 19:37:09 UTC



Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.


Fastly Fastly Application API & Configuration Management API Services
 
06 May 2025, 14:17 UTC

Fastly Engineers have confirmed a performance impacting event that affected the API Services. Customers may have experienced a 410 error code with a plan to apply changes to services in Terraform from 14:17 to 16:22 UTC.

All other services were unaffected. The issue has been resolved and we are monitoring performance closely.

06 May 2025, 00:00 UTC
Fastly Security Security Console & API Fastly Application API & Configuration Management Notification Center Signals Dashboard API Services Configuration Management Services
 
06 May 2025, 00:00 UTC

Fastly will be performing maintenance on our platform system on the 6th of May 2025 from 00:00 to 01:00 UTC (~60m duration).

What’s Changing?

We're making improvements to make the Fastly platform even more resilient, secure, and reliable. 

  • We are introducing general security updates to our authentication infrastructure
  • We are improving system availability so that future maintenance of the Authentication Platform can be performed without impacting availability.

What’s next? What do I have to do?

Nothing. All actions taken during this planned maintenance belong to Fastly. During this time, customers may experience:

  • Temporary inability to log in to the Fastly App (manage.fastly.com
  • Temporary inability to log in to the Signal Science (SigSci) console (dashboard.signalsciences.net
  • Possible navigation issues in the apps due to token refresh interruptions.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

 
06 May 2025, 01:00 UTC

The scheduled maintenance has been completed.

To offer feedback on our status page, click " Give Feedback

Fastly Fastly Application API & Configuration Management API Services
 
02 May 2025, 22:41 UTC

We're investigating possible performance impact affecting our API Services.

 
02 May 2025, 23:30 UTC

Our engineers are continuing to investigate impact to our API Services.

 
03 May 2025, 17:45 UTC

Our Engineering team will continue to research a possible error which occurs for Fastly customers attempting to create their very first ACL for their Compute service. 

Early investigative results show no errors for existing ACLs, or the ability to create new ones for those customers who have created one in the past.

Our ability to delivery Network and Security services is not affected by this event. For more information please reach out to Support team at https://support.fastly.com/ All additional updates will be shared via standard support practices and directly with any impacted customers. 

To offer feedback on our status page, click "Give Feedback