API & Configuration Management
Fastly will be performing maintenance on our platform system on the 22nd of April 2025 from 00:00 to 01:00 UTC (~60m duration).
What’s Changing?
We're making improvements to make the Fastly platform even more resilient, secure, and reliable.
- We are introducing general security updates to our authentication infrastructure
- We are improving system availability so that future maintenance of the Authentication Platform can be performed without impacting availability.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly. During this time, customers may experience:
- Temporary inability to log in to the Fastly App (manage.fastly.com)
- Temporary inability to log in to the Signal Science (SigSci) console (dashboard.signalsciences.net)
- Possible navigation issues in the apps due to token refresh interruptions.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
What’s Changing?
Fastly will be conducting planned maintenance on both the Fastly Control Panel (https://manage.fastly.com/) and the Signal Science (SigSci) console (https://dashboard.signalsciences.net/) as a part of our ongoing effort to enhance customer account security and ensure we are following security best practices on our platform.
We will permanently reduce the account session timeout during this maintenance. Instead of three hours, sessions will now expire after 30 minutes of inactivity.
These changes will take effect immediately on the 15th of April 2025 at 14:00 UTC.
For security purposes, all active user sessions will be terminated after 30 minutes of inactivity, and users will be directed to the login page. This change applies to all Fastly account types and roles, and any unsaved activity may be lost after the 30-minute idle period.
You can learn more about session timeouts in our Managing users documentation.
This maintenance will have no impact on our ability to deliver Network or Security services to our customers.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly and there are no anticipated actions for our customers.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We are investigating elevated errors to our Configuration Management Services, Config Store services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix (from/to) our Configuration Management Services, Config Store services.
All other locations and services are unaffected.
Engineering has confirmed the impact to Configuration Management Services, Config Store services has been mitigated.
Engineering has confirmed that Configuration Management Services, Config Store services has been fully restored. Customers may have experienced error responses to requests to the service configuration API with retires succeeding from 18:18 to 18:41 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-03-28 18:42:12 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected an event affecting the Fastly Application Audit Logs.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
What's Changing?
We will be conducting planned maintenance on the Fastly Control Panel to modernize it for current web-standards and to embrace its own latest product-offerings. Services that support the manage.fastly.com site will be modified to enable our Next-Gen WAF (NGWAF) and Managed Security Services (MSS) to result in a more secure web experience.
Our remaining maintenance activity will start on the 19th of March 2025 at 17:00 UTC and our estimated duration is [~40 minutes].
Customers may experience a temporary error, not expected to last the full duration of this maintenance, when attempting to log into manage.fastly.com.
This maintenance will have no impact on our ability to deliver Network or Security services to our customers. Additionally, no data will be lost and we do not anticipate any impact to API services.
When this maintenance is completed, access to the Fastly Control Panel will be stabilized, have better security features, and will be more performant.
What's next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
We are investigating elevated errors to our Fastly Application.
All other products and services are unaffected by this incident.
Our engineers are continuing to investigate the login functionality of our Fastly Application.
Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Fastly Application has been mitigated.
Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced one or more of the following issues including: 4xx errors, redirect loops, inability to initiate new login sessions, or forced termination of active user sessions from 19:24 to 22:51 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-03-13 21:02:27 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We are investigating elevated errors to our Fastly Application.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.
All other locations and services are unaffected.
Engineering has confirmed the impact to Fastly Application service has been mitigated.
Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced an error when attempting to access their control panel through manage.fastly.com and increased latency and errors when using API Services as a result of this incident from 00:20 to 00:58 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-03-07 00:41:27 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected an availability impacting event affecting the Fastly Application service.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our API & Configuration Management services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix to our API & Configuration Management services.
All other locations and services are unaffected.
Engineering has confirmed the impact to our API & Configuration Management has been mitigated.
Engineering has confirmed that our API & Configuration Management services have been fully restored. Customers may have experienced elevated errors from 7:15 to 7:58 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-04 08:12:42 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting Configuration Management Services.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.