From Tuesday, April 29th through Monday, May 5th, 2025, Fastly shared a status post about a series of updates performed to enhance the billing platform within the Fastly Control Panel.

As part of our continued commitment to ensure the accuracy of invoices billed for the month of May 2025, our billing team has extended our period of manual review and validation until Friday, June 6th 2025. As a result, some customers have and may continue to experience a delay when receiving their invoices.

What’s next? What do I have to do?

Please continue to reach out to billing@fastly.com if you receive your invoice and identify a discrepancy. We will work with you to resolve the issue.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

On the 31st of May 2025, the Customer Escalation Management team shared a notification to all customers of a recent billing system error that may have caused an additional invoice statement to be distributed to customer inboxes. This notification was sent using customer outreach tooling within our Fastly Application, accessible through manage.fastly.com, and our customers could read about this error within their Message Portal.

On the 3rd of June 2025, we found a bug within our outreach tooling. This bug would have caused the email to users with Superuser permissions to fail. Our engineering teams have identified the bug and email alerts to account Superusers will be restored for all future customer outreaches performed by the Customer Escalation Management team.

Out of an abundance of caution, to help ensure that customers do not action the duplicative invoice and double pay - we are sharing this message again on our status page.

From Monday, April 21 through Thursday, April 24, 2025, Fastly will be performing a series of updates to enhance the billing platform within the Fastly Control Panel. 

During this effort customers may not be able to retrieve the latest month-to-date billing information. You may contact the Fastly Support team at support@fastly.com for assistance if this error is encountered.

The ability to access your Fastly Control Panel, update configurations, and leverage our API services will not be impacted as a result of these updates.  

What’s next? What do I have to do?

Nothing. During the updates, no immediate actions are required by customers. However, certain observable impacts or changes should be noted in advance of the update implementation, these will include:

The Month-to-Date (MTD) billing page may experience temporary unavailability, potentially lasting up to 48 hours.

The ‘Pay Now’ functionality will be removed from the Invoices page and will instead be available in future invoice PDF documents.

Customers with any questions or concerns may engage with our Support team through at https://support.fastly.com or by contacting your designated account management team members.

This maintenance has been extended to Monday, April 28th 2025.

The scheduled maintenance has been completed.

To offer feedback on our status page, click " Give Feedback " 

With the recently announced news that Silicon Valley Bank (SVB) has been taken over by the FDIC, Fastly would like to reassure that while we do have a relationship with SVB, our financial exposure is not material. There should be no disruption to the normal operations of our services. 

We are transitioning our banking relationship from SVB to another financial institution.  Fastly has updated our payment instructions and customers will receive a message containing directions about how to process upcoming payments. 

Customers may verify this request by contacting us at support@fastly.com.  

Fastly products and all other services are unaffected. 

Fastly Billing is currently performing a series of routine checks on our billing process to ensure optimal accuracy for our August 1st billing cycle. As a result of these checks customers may experience a delay receiving their invoice. There is no impact to production services or traffic.

Fastly Billing has completed our routine checks. As a result of these checks, customers who did not have charges in the month of July may have received an additional email notification confirming a $0.00 balance. There are no further actions to take in response to this notification.

Fastly is currently investigating an issue with the billing system, including the billing portions of the Fastly configuration application and API. Edge delivery, stats aggregation, and all other services are unaffected.

This incident has been resolved.

Fastly is currently investigating an issue with our billing processor impacting developer and open source accounts only. We are auditing impacted invoices and will be issuing corrections within four business days. Impacted developers and open source customers will receive an email with a Fastly Service Advisory (FSA) providing additional detail. There is no impact to production services or traffic.

We have identified the impacted developer and open source customers, and a fix is being implemented. Corrections will begin in the next 24 hours.

As part of Fastly’s continuing network expansions, we’re excited to announce two changes to our billing regions: In preparation for upcoming Fastly Points of Presence (POPs), we are launching the new South Korea billing region. The South Korea billing region rates will be the same as our current Africa billing region rates for Fastly customers paying standard billing rates. For customers with contract rates, their South Korea rate will be the same as either their Africa or India contract rates, whichever is higher. The current Brazil billing region will be merged into the current South America billing region with no change to the current South America billing region rate for customers paying standard billing rates. For customers with contract rates, their South America rates will be the same as either their current South America or Brazil region rates, whichever is lower. Fastly’s standard billing rates are located at https://www.fastly.com/pricing. No action is required if you intend to use the new South Korea billing region and to send traffic to the Brazil POPs at the South America billing region rate. To give customers time to decide whether to take advantage of these changes, we are giving a minimum of 45 days notice before implementing them. Starting no sooner than Sept 1, 2021, customers who have not opted out of the South Korea or South America billing regions will be subject to their respective billing rates on the traffic served from these POPs. Opt-out requests received after Aug 25, 2021 cannot be guaranteed to go into effect before these changes go live. To opt out of Fastly billing regions, contact support@fastly.com.

Please be advised that the time of this maintenance event has changed from Aug 2nd, 16:00 UTC to Sep 1st, 16:00 UTC.

Updated the body of post

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Fastly will be performing scheduled maintenance on the Fastly Application and API. These services will be placed in maintenance mode on 2021-07-15 at 01:30 UTC until 02:00 UTC. During this scheduled maintenance, customers will not be able to access service configurations through the Fastly App, and service API calls (with the exception of purging), will return a 503 status code. Historical stats, and WAF rule configuration will also be unavailable. Edge delivery, purging (except purge_all), stats aggregation, and all other content delivery services will be unaffected. Updated 2021-06-29: Maintenance date changed to 2021-07-15

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

As part of Fastly’s continuing network expansions, we’re excited to announce a new point of presence (POP) in Accra, Ghana (ACC). Concurrently, we will be launching the new Africa billing region which will replace the current South Africa billing region and will include this new POP in Ghana as well as the existing POPs in the current South Africa billing region. The Africa billing region rates will be the same as our current South Africa billing region rates. Fastly’s standard billing rates are located at https://www.fastly.com/pricing. No action is required if you intend to send traffic through the new POP in Ghana at the Africa billing region rates. To give customers time to decide whether to take advantage of this new POP, we are giving 45 days notice before sending traffic to the new POP. Starting June 21, 2021, customers who have not opted out of the Africa billing region will be subject to the Africa billing region billing rates on the traffic served from this new POP. Opt-out requests received after June 7, 2021 cannot be guaranteed to go into effect before the POP goes live. To opt out of the Africa billing region POPs, contact support@fastly.com.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.