A Delay in Distribution of June Billing

Informational
06 June 2025, 12:00 UTC

A Delay in Distribution of June Billing

Status: closed
Date: 04 June 2025, 20:14 UTC
End: 06 June 2025, 12:00 UTC
Duration: 1 day 15 hours 46 minutes
Affected Components:
Fastly Customer Services Billing System General Updates
Affected Groups:
All Public Users
Update

04 June 2025, 20:14 UTC

04 June 2025, 20:14 UTC

From Tuesday, April 29th through Monday, May 5th, 2025, Fastly shared a status post about a series of updates performed to enhance the billing platform within the Fastly Control Panel.

As part of our continued commitment to ensure the accuracy of invoices billed for the month of May 2025, our billing team has extended our period of manual review and validation until Friday, June 6th 2025. As a result, some customers have and may continue to experience a delay when receiving their invoices.

What’s next? What do I have to do?

Please continue to reach out to billing@fastly.com if you receive your invoice and identify a discrepancy. We will work with you to resolve the issue.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

Resolved

06 June 2025, 12:00 UTC

06 June 2025, 12:00 UTC

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Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC



Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.