A Delay in Distribution of June Billing
A Delay in Distribution of June Billing
04 June 2025, 20:14 UTC
04 June 2025, 20:14 UTC
From Tuesday, April 29th through Monday, May 5th, 2025, Fastly shared a status post about a series of updates performed to enhance the billing platform within the Fastly Control Panel.
As part of our continued commitment to ensure the accuracy of invoices billed for the month of May 2025, our billing team has extended our period of manual review and validation until Friday, June 6th 2025. As a result, some customers have and may continue to experience a delay when receiving their invoices.
What’s next? What do I have to do?
Please continue to reach out to billing@fastly.com if you receive your invoice and identify a discrepancy. We will work with you to resolve the issue.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
06 June 2025, 12:00 UTC
06 June 2025, 12:00 UTC
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Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.