Seoul (ICN)

Elevated Errors for Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN)

15 December 2023, 17:20 UTC
Platform Asia Kuala Lumpur (KUL) Manila (MNL) Osaka (ITM) Seoul (ICN)
 
15 December 2023, 17:20 UTC

We are investigating elevated errors to our Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) point of presence (POPs).  

 
15 December 2023, 17:54 UTC

Engineering has confirmed the impact to Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been mitigated.

 
15 December 2023, 18:12 UTC

Engineering has confirmed that the elevated errors to the Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been fully restored by a 3rd party cloud provider. Customers may have experienced elevated 503 errors from 16:11 to 17:50 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

Updated

18th December 2023 - a retrospective investigation performed by engineers confirmed an earlier start time of 16:11 UTC on the 15th of December than originally communicated on our status page during acute incident response practices. 

CDN Regional Performance Impact

07 November 2023, 11:30 UTC
Platform Asia Seoul (ICN) Singapore (QPG)
 
07 November 2023, 11:30 UTC

We're currently investigating performance impacts in Seoul (ICN), Singapore (QPG).

All other locations and services are unaffected.

 
07 November 2023, 16:24 UTC

We're still actively investigating performance impacts between Seoul (ICN), Singapore (QPG) and the North America region. 

All other locations and services are unaffected.

 
07 November 2023, 16:32 UTC

This issue has been identified and a fix is being implemented. 

 
07 November 2023, 17:27 UTC

A fix has been implemented and we are monitoring the results. We are also continuing to observe this situation.

 
07 November 2023, 17:54 UTC

This incident has been resolved.

Seoul (ICN) Elevated Errors

07 March 2023, 15:30 UTC
Platform Asia Seoul (ICN)
 
07 March 2023, 15:30 UTC

We're investigating elevated errors in Seoul (ICN).

All other locations and services are unaffected

 
07 March 2023, 17:27 UTC

This incident has been resolved.

CDN Global Performance Impact

19 January 2023, 23:05 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Sydney (SYD) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Wellington (WLG) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Tokyo (HND) Dallas (DFW) Tokyo (NRT) Denver (DEN) Rome (FCO) Detroit (DTW) Sofia (SOF) Tokyo (TYO) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
19 January 2023, 23:05 UTC

We're currently investigating potential impact to performance with our CDN services.

 
19 January 2023, 23:06 UTC

A fix has been implemented and we are monitoring the results.

 
19 January 2023, 23:48 UTC
On the 19th of January at 23:00 UTC a configuration change was deployed which impacted performance to global CDN delivery. Fastly Engineering reverted the change resulting in immediate recovery at 23:06 UTC. Fastly's Customer Incident Response team is currently preparing a Fastly Service Advisory of today's incident, and will be made available to Fastly Customers.

OpenSSL - Pending Vulnerability Announcement

28 October 2022, 19:48 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Sydney (SYD) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Wellington (WLG) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Tokyo (HND) Dallas (DFW) Tokyo (NRT) Denver (DEN) Rome (FCO) Detroit (DTW) Sofia (SOF) Tokyo (TYO) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
28 October 2022, 19:48 UTC

Fastly is aware of an expected critical vulnerability the OpenSSL project is expected to disclose in the near future. We are studying the currently available information surrounding this vulnerability and do not currently believe that Fastly is vulnerable. We will continue to monitor as additional information is released and will provide our customers with more information as available.

 
01 November 2022, 17:09 UTC

Fastly has reviewed the initial notification from OpenSSL regarding CVE-2022-3786 and CVE-2022-3602. We have analyzed the versions of OpenSSL in use at Fastly, and verified that we do not use OpenSSL 3.x. Fastly and customer usage of Fastly services are not vulnerable to CVE-2022-3786 or CVE-2022-3602.

CDN Performance Impact

15 September 2022, 20:10 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Sydney (SYD) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Wellington (WLG) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Tokyo (HND) Dallas (DFW) Tokyo (NRT) Denver (DEN) Rome (FCO) Detroit (DTW) Sofia (SOF) Tokyo (TYO) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
15 September 2022, 20:10 UTC

We're currently investigating potential impact to performance with our CDN services.

 
15 September 2022, 20:26 UTC

The issue has been identified and a fix is being implemented.

 
15 September 2022, 20:33 UTC

A fix has been implemented and we are monitoring the results.

 
15 September 2022, 20:47 UTC

This incident has been resolved.

Retrospective - Possible Performance Impact in Asia/Pacific (APAC) region

16 June 2022, 13:59 UTC
Chennai (MAA) Hyderabad (HYD) Hong Kong (HKG) Sydney (SYD) Kolkata (CCU) Mumbai (BOM) New Delhi (DEL) Seoul (ICN) Singapore (QPG)
 
16 June 2022, 13:59 UTC
Fastly Engineers detected a possible performance impacting event affecting the Asia/Pacific (APAC) region from approximately 2022-06-16 11:49 UTC to 2022-06-16 11:56 UTC. Customers may have seen intermittent errors for one or more data centers in this region during the impact window. All other regions and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Retrospective - Impacted Performance in Sydney (SYD), Seoul (ICN), Kuala Lumpur (KUL), Singapore (QPG), Hong Kong (HKG), and Tokyo (HND)

07 June 2022, 15:52 UTC
Hong Kong (HKG) Sydney (SYD) Kuala Lumpur (KUL) Seoul (ICN) Singapore (QPG) Tokyo (HND)
 
07 June 2022, 15:52 UTC
Fastly Engineers detected a performance impacting event affecting the Sydney (SYD), Seoul (ICN), Kuala Lumpur (KUL), Singapore (QPG), Hong Kong (HKG), and Tokyo (HND) data center from approximately 2022-06-07 14:07 UTC to 2022-06-07 14:50 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Retrospective - Impacted Performance in Seoul (ICN)

24 May 2022, 02:28 UTC
Seoul (ICN)
 
24 May 2022, 02:28 UTC
Fastly Engineers detected a performance impacting event affecting the Seoul (ICN) data center from approximately 2022-05-24 01:47 UTC to 2022-05-24 01:53 UTC and from approximately 2022-05-24 02:04 UTC to 2022-05-24 02:11 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Retroactive - Impacted Performance in Brisbane (BNE), Melbourne (MEL), Perth (PER), Seoul (ICN), Sydney (SYD)

09 January 2022, 06:47 UTC
Brisbane (BNE) Melbourne (MEL) Perth (PER) Sydney (SYD) Seoul (ICN)
 
09 January 2022, 06:47 UTC
Fastly Engineers detected a performance impacting event affecting the Brisbane (BNE), Melbourne (MEL), Perth (PER), Seoul (ICN), Sydney (SYD) data centers from approximately 2022-01-09 05:14 UTC to 2022-01-09 06:23 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.