Elevated Errors for Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN)
Elevated Errors for Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN)
15 December 2023, 17:20 UTC
15 December 2023, 17:20 UTC
We are investigating elevated errors to our Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) point of presence (POPs).
15 December 2023, 17:54 UTC
15 December 2023, 17:54 UTC
Engineering has confirmed the impact to Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been mitigated.
15 December 2023, 18:12 UTC
15 December 2023, 18:12 UTC
Engineering has confirmed that the elevated errors to the Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been fully restored by a 3rd party cloud provider. Customers may have experienced elevated 503 errors from 16:11 to 17:50 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
Updated
18th December 2023 - a retrospective investigation performed by engineers confirmed an earlier start time of 16:11 UTC on the 15th of December than originally communicated on our status page during acute incident response practices.