Elevated Errors for Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR)

Incident

22 May 2024, 18:36 UTC

Elevated Errors for Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR)

Status: closed

Start: 22 May 2024, 17:38 UTC

End: 22 May 2024, 18:36 UTC

Duration: 58 minutes

Affected Components:

Platform North America Asia Oceania Melbourne (MEL) Seoul (ICN) Tokyo (TYO) Los Angeles (BUR)

Affected Groups:

All Public Users

Investigating

22 May 2024, 17:38 UTC

We are investigating elevated errors to our Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR) Points of Presence (POPs).

Identified

22 May 2024, 18:23 UTC

Our engineers have identified the contributing factor and are applying a fix to our Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR) POPs.

Monitoring

22 May 2024, 18:32 UTC

Engineering has confirmed the impact to Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR) POPs has been mitigated.

Resolved

22 May 2024, 18:36 UTC

Engineering has confirmed that Melbourne (MEL), Seoul (ICN), Tokyo (TYO), Los Angeles (BUR) POPs have been fully restored. Customers may have experienced elevated errors and latency from 17:38 to 18:13 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.