Fastly is currently performing extended maintenance on our Milan (LIN) data center from 07 November 2024, 10:34 UTC - 07 November 2024, 13:00 UTC.

During this time frame traffic will remain redirected to neighboring POPs in the region. 

The extended maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly will be performing scheduled maintenance on our Milan (LIN) data center from 06 November 2024, 23:00 UTC - 07 November 2024, 05:30 UTC.

During this time frame traffic will be redirected to neighboring POPs in the region.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

We're investigating possible performance impact affecting the Frankfurt (FRA), Milan (LIN), Munich (MUC) data centers.

All other locations and services are unaffected

Our engineers have identified the contributing factor and are applying a fix to our Frankfurt (FRA), Milan (LIN), Munich (MUC) POPs.

All other locations and services are unaffected.

Engineering has confirmed the impact to Frankfurt (FRA), Milan (LIN), Munich (MUC) POPs has been mitigated.

All other locations and services are unaffected.

Engineering has confirmed that Frankfurt (FRA), Milan (LIN), Munich (MUC) POPs has been fully restored. Customers may have experienced elevated errors and increased latency from 18:53 to 20:41 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our Platform delivery services.

Our engineers are continuing to investigate the impact to our Platform delivery services.

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

At approximately 08:00 UTC our engineers began to investigate a large traffic event impacting performance within our Europe and North America regions. 

Standard traffic engineering practices have been deployed in response to this event, in an effort to reduce the potential impact to our customers within the regions. Customer may continue to see elevated errors and latency as mitigation efforts continue to be deployed.

All other products and services are unaffected by this incident.

Our engineers are implementing adjusted mitigation strategies in our North America and Europe regions to continue to balance traffic and manage performance.

Error rates and latency have improved, although customers may still experience intermittent periods of performance impact as traffic engineering continues to be deployed.

Engineering has implemented mitigation strategies and has confirmed a gradual recovery in our North America and Europe regions. 

We are closely monitoring performance in these regions as a top priority as this event continues and will provide a final update once customer and end user experience has been fully restored.

Engineering has confirmed that Europe and North America regions have been fully restored. Customers may have experienced elevated errors and latency from 08:00 to 16:37 UTC.

This incident is resolved.

Affected customers would have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our London (LON) and Milan (LIN) Point of Presence POPs.

Our engineers have identified the contributing factor and are applying a fix to our London (LON) and Milan (LIN) POPs.

Engineering has confirmed the impact to London (LON), Milan (LIN) POPs has been mitigated.

This event has been resolved.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our Bogota (BOG), Fortaleza (FOR), Lima (LIM), and Milan (LIN) Points of Presence (POPs).

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs .

Engineering has confirmed the impact to Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs has been mitigated.

Engineering has confirmed that Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs have been fully restored. Customers may have experienced latency elevated errors from 19:05 to 21:02 UTC.

This incident is resolved.

Fastly will be adding capacity at our Milan (LIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 02 May 2024 at 00:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

We are investigating elevated errors to our Milan (LIN) Point of Presence (POP).

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN) Point of Presence (POP).

All other locations and services are unaffected.

Engineering has confirmed the impact to our Milan (LIN) Point of Presence (POP) has been mitigated.

Engineering has confirmed that our Milan (LIN) Point of Presence (POP) has been fully restored. Customers may have experienced degraded performance from 20:45 to 21:00 UTC.

This incident is resolved.

Fastly Engineering is investigating CDN performance impacting events affecting our Milan (LIN), New York (LGA) POP. Customers may see intermittent periods of latency or elevated errors as traffic has been temporarily rerouted from the POP.

All other regions and services are currently unaffected.

Please subscribe to this status post at https://www.fastlystatus.com/incident/375953 for further updates, and if errors continue or become more frequent contact our support team at https://support.fastly.com