CDN Regional Performance Impact

Incident

15 September 2025, 18:23 UTC

CDN Regional Performance Impact

Status: closed

Start: 15 September 2025, 17:08 UTC

End: 15 September 2025, 18:23 UTC

Duration: 1 hour 15 minutes

Affected Components:

Platform Europe Amsterdam (AMS) Amsterdam (RTM) Brussels (BRU) Copenhagen (CPH) Dublin (DUB) Frankfurt (FRA) Frankfurt (HHN) Helsinki (HEL) London (LCY) London (LON) London (LHR) Lisbon (LIS) Madrid (MAD) Madrid (TOJ) Manchester (MAN) Marseille (MRS) Milan (LIN) Milan (MXP) Oslo (OSL) Munich (MUC) Palermo (PMO) Paris (CDG) Paris (PAR) Rome (FCO) Sofia (SOF) Stockholm (BMA) Vienna (VIE)

Affected Groups:

All Public Users

Investigating

15 September 2025, 17:08 UTC

We're currently investigating performance impacts in Europe.

All other locations and services are unaffected.

Identified

15 September 2025, 17:46 UTC

Our engineers have identified the contributing factor and are developing a fix to our Europe POPs.

All other locations and services are unaffected.

Monitoring

15 September 2025, 18:13 UTC

Engineering has confirmed the impact to Europe POPs has been mitigated.

Resolved

15 September 2025, 18:23 UTC

Engineering has confirmed that Europe POPs has been fully restored. Customers may have experienced latency from 17:08 to 18:00 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-09-15 17:35:41 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.