We are investigating elevated errors to our https://www.fastly.com/ service. New customers that are attempting to create new accounts may experience errors during the account creation process.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are applying a fix to our https://www.fastly.com/ service.

All other locations and services are unaffected.

Engineering has confirmed the impact to our https://www.fastly.com/ service has been mitigated.

Engineering has confirmed that our https://www.fastly.com/ service has been fully restored. New customers may have experienced elevated errors during the account creation process from the 24th of October 2024 at 00:54 UTC to the 31st of October 19:19 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2024-10-31 18:17:33 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are investigating elevated errors when attempting to access https://developer.fastly.com.

Our engineers have identified the contributing factor and are applying a fix to our https://developer.fastly.com service.

All other locations and services are unaffected.

Our engineers are continuing to investigate elevated errors when attempting to access our https://fiddle.fastly.dev webpage.

We have confirmed that https://developer.fastly.com, https://docs.fastly.com and other locations where a Fiddle example has been embedded to demonstrate example configurations are impacted by this incident, and are currently not accessible.

Customers attempting to access example configurations from our web pages or test configurations on our Fiddle webpage will experience blank fields as a result of this incident. Additionally, configurations shared by our Account teams with our customers, used on the Fiddle platform to demonstrate their effectiveness, are currently not accessible.

We are investigating this incident with a high priority, there is no impact to our network availability and all other Fastly products and services are unaffected.

Engineering has confirmed the impact to https://fiddle.fastly.dev webpage has been mitigated.

Engineering has confirmed that https://fiddle.fastly.dev webpage has been fully restored.

Customers may have experienced https://developer.fastly.com, https://docs.fastly.com and other locations where a Fiddle example has been embedded to demonstrate example configurations being inaccessible or returning blank fields from 15:21 to 20:22 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Our engineers are continuing to investigate performance issues with the search functions on our https://docs.fastly.com/ webpage.

All other Fastly products and services are unaffected.

Our engineers have identified the contributing factor and are applying a fix to the search functions on our https://docs.fastly.com/ webpage.

All other Fastly products and services are unaffected.

Engineering has confirmed the impact to the search functions on our https://docs.fastly.com/ webpage has been mitigated.

Engineering has confirmed that the search functions on our https://docs.fastly.com/ has been fully restored. Customers may have experienced the inability to perform a search on our documentation webpage from the 23rd of May 2024 at 10:04 to the 27th of May 2024 at 06:48 UTC.

All other Fastly products and services were unaffected.

This incident is resolved.

On the 26th of April at 17:30 UTC, Fastly released an update to our Status Page. Subscribers may observe components being displayed in various locations throughout the status page as a result of on-going maintenance activity.

Our ability to notify our customers of service status updates is not impacted as a result of this on-going maintenance.

Reference: https://www.fastlystatus.com/incident/376438 

What’s next? What do I have to do?

There is no impact to your existing subscription or notification preferences.

New components have been made available as a result of this update. We encourage all customers to review and apply updates to your selections as applicable to your accounts and preferences.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

This maintenance has been completed. 

In addition to the updates provided in this release, customers can now provide feedback to our Customer Escalations team via the satisfaction survey link, located:

• Customer Satisfaction Survey 
• And within the navigation bar on our Status Page

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.