Elevated Errors for https://www.fastly.com/

Incident

31 October 2024, 19:24 UTC

Elevated Errors for https://www.fastly.com/

Status: closed

Start: 24 October 2024, 00:54 UTC

End: 31 October 2024, 19:24 UTC

Duration: 7 days 18 hours 30 minutes

Affected Components:

Fastly Customer Services Fastly Web Pages https://www.fastly.com/

Affected Groups:

All Public Users

Investigating

24 October 2024, 00:54 UTC

We are investigating elevated errors to our https://www.fastly.com/ service. New customers that are attempting to create new accounts may experience errors during the account creation process.

All other products and services are unaffected by this incident.

Identified

31 October 2024, 18:24 UTC

Our engineers have identified the contributing factor and are applying a fix to our https://www.fastly.com/ service.

All other locations and services are unaffected.

Monitoring

31 October 2024, 19:20 UTC

Engineering has confirmed the impact to our https://www.fastly.com/ service has been mitigated.

Resolved

31 October 2024, 19:24 UTC

Engineering has confirmed that our https://www.fastly.com/ service has been fully restored. New customers may have experienced elevated errors during the account creation process from the 24th of October 2024 at 00:54 UTC to the 31st of October 19:19 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2024-10-31 18:17:33 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.