Elevated Errors When Attempting to Access Fastly Docs or its Features

Informational

16 December 2024, 20:56 UTC

Elevated Errors When Attempting to Access Fastly Docs or its Features

Status: closed

Date: 13 December 2024, 14:53 UTC

End: 16 December 2024, 20:56 UTC

Duration: 3 days 6 hours 3 minutes

Affected Components:

Fastly Customer Services Fastly Web Pages https://docs.fastly.com/

Affected Groups:

All Public Users

Update

13 December 2024, 14:53 UTC

We're currently investigating performance issues with our Fastly Docs, docs.fastly.com webpage.

Our Network availability and our ability to deliver on all other products and services are unaffected by this event.

Resolved

16 December 2024, 20:56 UTC

Engineering has confirmed that the search functionally on our https://docs.fastly.com/ webpage has been fully restored. Customers may have intermittently experienced a 'no results found' error message when using the search box on docs.fastly.com from the 13th of December at 14:53 to the 16th of December at 15:07 UTC.

This incident is resolved.

Site navigation, network accessibility and all other products and services were unaffected by this event.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2024-12-16 17:22:01 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.