Elevated Errors for fiddle.fastly.dev Experiment, Test, Share and Embed Demonstration Services

Incident
24 September 2024, 20:42 UTC

Elevated Errors for fiddle.fastly.dev Experiment, Test, Share and Embed Demonstration Services

Status: closed
Start: 24 September 2024, 19:06 UTC
End: 24 September 2024, 20:42 UTC
Duration: 1 hour 36 minutes
Affected Components:
Fastly Customer Services Fastly Web Pages https://fiddle.fastly.dev
Affected Groups:
All Public Users
Investigating

24 September 2024, 19:06 UTC

24 September 2024, 19:06 UTC

We are investigating elevated errors when attempting to access https://developer.fastly.com.

Identified

24 September 2024, 19:18 UTC

24 September 2024, 19:18 UTC

Our engineers have identified the contributing factor and are applying a fix to our https://developer.fastly.com service.

All other locations and services are unaffected.

Update

24 September 2024, 19:34 UTC

24 September 2024, 19:34 UTC

Our engineers are continuing to investigate elevated errors when attempting to access our https://fiddle.fastly.dev webpage.

We have confirmed that https://developer.fastly.comhttps://docs.fastly.com and other locations where a Fiddle example has been embedded to demonstrate example configurations are impacted by this incident, and are currently not accessible.

Customers attempting to access example configurations from our web pages or test configurations on our Fiddle webpage will experience blank fields as a result of this incident. Additionally, configurations shared by our Account teams with our customers, used on the Fiddle platform to demonstrate their effectiveness, are currently not accessible.

We are investigating this incident with a high priority, there is no impact to our network availability and all other Fastly products and services are unaffected.

Monitoring

24 September 2024, 20:23 UTC

24 September 2024, 20:23 UTC

Engineering has confirmed the impact to https://fiddle.fastly.dev webpage has been mitigated.

Resolved

24 September 2024, 20:42 UTC

24 September 2024, 20:42 UTC

Engineering has confirmed that https://fiddle.fastly.dev webpage has been fully restored.

Customers may have experienced https://developer.fastly.com, https://docs.fastly.com and other locations where a Fiddle example has been embedded to demonstrate example configurations being inaccessible or returning blank fields from 15:21 to 20:22 UTC.

This incident is resolved.

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