Configuration Management Services
From 10 May 2026, 19:25 UTC to 10 May 2026, 22:33 UTC, we experienced an issue affecting the availability of our TLS management and Fastly DDoS Protection APIs.
During this time, customers may have experienced errors and timeouts when using the TLS management API and the Fastly DDoS Protection API. Customers accessing TLS and network subscription management via manage.fastly.com were also affected.
CDN delivery, stats aggregation, and all other data plane services were unaffected.
The issue has been resolved and all services are operating normally.
On April 28, 2026, at 16:00 UTC, Fastly released an update to our Fastly Application introducing a compliance reporting download option providing seamless self-service options helping customers meet their audit and compliance needs.
What’s Changing?
This update will help provide large enterprises and regulated-adjacent organizations who require predictable configuration behavior and exportable proof of their compliance posture.
Key Benefits
Self-serve report downloads: Customers can now directly download essential compliance reports—including GDPR, SOC2, HIPAA, PCI, and ISO 27001—as PDFs directly from the UI.
Enhanced operational efficiency: This self-serve model eliminates the need for support threads and/or escalations, allowing teams to gather necessary evidence details asynchronously.
You can learn more on our blog post: Introducing Compliance Audit Reports
What’s next? What do I have to do?
Nothing. All actions taken during this update belong to Fastly and there is no anticipated action or impact for our customers.
Fastly Engineers detected a performance impacting event affecting our API & Configuration Management service.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API.
CDN delivery, stats aggregation, and all other data plane services were unaffected.
Fastly Engineers detected a performance impacting event affecting the Fastly Application.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors when attempting to log into our Fastly Application user interface and sub-services.
All other products and services are unaffected by this incident.
Our engineers believe they have identified contributing factor causing the issue impacting the ability to access our Fastly Application and it's sub-service components.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Engineering has confirmed the impact to Fastly Application and it's sub-services has been mitigated.
Engineering is seeing a gradual recovery to our customer's ability to access their Fastly Application services. We believe that customers may see intermittent errors as we continue to fine tune our mitigation strategy further. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.
Our ability to deliver network and security services were unaffected by this incident.
Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced the inability to access their Fastly Application and it's sub-services from 14:05 to 15:53 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event with elevated errors for the manage.fastly.com and API. Customers may have experienced elevated 5xx/4xx errors when attempting configuration updates from 13:38 to 13:52 UTC.
CDN delivery, stats aggregation, and all other data plane services were unaffected.
The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our Fastly Application services.
All other products and services are unaffected by this incident.
Our engineers believe they have identified contributing factor causing the issue impacting the Fastly Application status page component.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Engineering has deployed a fix and have confirmed a gradual recovery to both manual configuration update and those made via API request. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.
This incident did contain network impact, in that configuration updates could not be made. However, our ability to deliver network and security services for active configurations were unaffected by this incident.
We have reopened this incident as our engineers have identified some lingering effects impacting a small subset of requests. While we have already seen a broad recovery, we are deploying additional mitigations to ensure that configuration updates are fully restored for all customers.
We are continuing to monitor the situation closely and will provide another update once we have confirmed that all customer services are back to 100% functionality.
Impact:
Customers may still experience intermittent 5xx/4xx errors when attempting to make configuration updates via manage.fastly.com or the API. Existing services remain unaffected and continue to operate normally.
Engineering has confirmed that the Fastly Application component has been fully restored. Customers may have experienced elevated 5xx/4xx errors when attempting configuration updates from 18:36 UTC on Monday 9 February 2026 to 03:45 UTC on Tuesday 10 February 2026 .
This incident is resolved.Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
Final Confirmation: We have confirmed with all customers known to be experiencing impact that their services and configuration update capabilities are now fully restored. All other products and services remained unaffected by this incident throughout its duration.
Fastly Engineers detected a performance impacting event affecting logins for new users in the Fastly Application.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating an issue preventing new account creation on the Fastly platform. This issue began on January 21, 2026, at 17:51 UTC.
New customers are currently unable to sign up for an account. Consequently, these customers cannot log in to the Support Portal.
This issue does not affect network or security services for existing customers. Additionally, existing customers can log in to our support systems as normal.
If you are unable to create an account, please email us at support@fastly.com.