Configuration Management Services
On the 30th of June 2025 at 19:00 UTC, Fastly will release new options for fine-tuned control over user access and permissions within the Fastly Control Panel. This release is a part of our continued effort to optimize the efficiency and effectiveness of our platform.
What’s Changing?
This update introduces two enhancements to help you manage user access and Transport Layer Security (TLS) related permissions more effectively:
New user roles:
We've added TLS Viewer and TLS Admin roles to give you more granular control over TLS configurations.
These roles allow you to assign TLS-specific access without granting broader platform permissions.
Improved roles visibility in the UI:
The Active Users view in the User Management UI now includes a Role column, making it easier to see and audit what roles are assigned to each user.
Both new TLS user roles will be available on the 30th of June 2025 for adding a new user account or configuring user roles and permissions for current users accounts.
What’s next? What do I have to do?
Nothing. Our engineers have prepared upcoming maintenance to our Fastly Application, and there is no anticipated action or impact for our customers. Customers will have additional options to customize their new and existing user permissions. Rest assured that Fastly is not updating any existing permissions as a result of this maintenance. Customers may review and adjust their own preferences at their own pace.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com.
On the day of the release a subsequent post will be shared as an announcement, and will include a link to updated material on our docs.fastly.com webpage.
To offer feedback on our status page, click "Give Feedback"
As part of our ongoing commitment to account security and alignment with industry standard best practices, we’re strengthening our password policy across our Fastly Application and Next-Gen WAF (NGWAF) Console product offerings.
Fastly will be performing maintenance on the Fastly Control Panel on the 19th of May 2025 from 14:00 to 14:30 UTC (~30 minute duration).
What’s Changing?
Beginning on the 19th of May 2025, any user who creates a new account or resets their password in the Fastly Application will be required to choose a password that is at least 12 characters long including letters, numbers, and special characters. This change will affect the Sign Up, Create Account, and Reset Password experiences on our website.
This change will help maintain account security and provides significant benefits to our users, including:
- Longer passwords are more secure and significantly reduce the risk of brute‑force or guessing attacks
- A minimum length of 12 characters meets the current recommended industry security standard
- Safeguards your data against unauthorized access and protects user accounts
This new password requirement condition will be displayed in real time as a password is entered into any password field on the website. Users attempting to submit a password with fewer than 12 characters, including Application Programming Interface (API) or Terraform requests to Create or Reset a password, will fail.
This change will not impact existing account passwords and will only apply to new account passwords or when a password reset is requested.
What’s next? What do I have to do?
If you have an integration using our Fastly API or Terraform modules to automate account creation or password resets, you’ll need to update your code and configurations to enforce the new 12 character minimum requirement.
Remember that all passwords associated with your Fastly account are case sensitive.
Your account will continue to operate as expected and all other products and services remain unaffected by this maintenance.
Contact Information
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We are currently investigating performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations. CDN delivery, stats aggregation, and all other data plane services are unaffected.
Our engineers have identified the contributing factor and are developing a fix to our Fastly Application service.
All other locations and services are unaffected.
Engineering has confirmed the impact to Fastly Application service has been mitigated.
Engineering has confirmed that Fastly Application
service
has been fully restored. Customers may have experienced
performance issues affecting the availability of new customer signups, invitation acceptances, and SSO configurations
from 18:50 to 19:58
UTC.
This incident is resolved.
To offer feedback on our status page, click " Give Feedback "
Status Post, Created Date/Time: 2025-05-13 19:37:09 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly will be performing maintenance on our platform system on the 6th of May 2025 from 00:00 to 01:00 UTC (~60m duration).
What’s Changing?
We're making improvements to make the Fastly platform even more resilient, secure, and reliable.
- We are introducing general security updates to our authentication infrastructure
- We are improving system availability so that future maintenance of the Authentication Platform can be performed without impacting availability.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly. During this time, customers may experience:
- Temporary inability to log in to the Fastly App (manage.fastly.com)
- Temporary inability to log in to the Signal Science (SigSci) console (dashboard.signalsciences.net)
- Possible navigation issues in the apps due to token refresh interruptions.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
The scheduled maintenance has been completed.
To offer feedback on our status page, click
"
Give Feedback
"
From Monday, April 21st through Wednesday, April 28th, 2025, Fastly shared a status post about a series of updates performed to enhance the billing platform within the Fastly Control Panel.
To ensure the accuracy of invoices billed for the month of April 2025, our billing team will enter a period of manual review and validation beginning on the 1st of May, 2025 through the 5th of May, 2025. As a result, some customers may experience a delay when receiving their invoices.
What’s next? What do I have to do?
If you receive your invoice and identify a discrepancy, please reach out to billing@fastly.com and we will work with you to resolve the issue.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
What’s Changing?
Fastly will be conducting planned maintenance on both the Fastly Control Panel (https://manage.fastly.com/) and the Signal Science (SigSci) console (https://dashboard.signalsciences.net/) as a part of our ongoing effort to enhance customer account security and ensure we are following security best practices on our platform.
We will permanently reduce the account session timeout during this maintenance. Instead of three hours, sessions will now expire after 30 minutes of inactivity.
These changes will take effect immediately on the 15th of April 2025 at 14:00 UTC.
For security purposes, all active user sessions will be terminated after 30 minutes of inactivity, and users will be directed to the login page. This change applies to all Fastly account types and roles, and any unsaved activity may be lost after the 30-minute idle period.
You can learn more about session timeouts in our Managing users documentation.
This maintenance will have no impact on our ability to deliver Network or Security services to our customers.
What’s next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly and there are no anticipated actions for our customers.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We are investigating elevated errors to our Configuration Management Services, Config Store services.
All other products and services are unaffected by this incident.
Our engineers have identified the contributing factor and are applying a fix (from/to) our Configuration Management Services, Config Store services.
All other locations and services are unaffected.
Engineering has confirmed the impact to Configuration Management Services, Config Store services has been mitigated.
Engineering has confirmed that Configuration Management Services, Config Store services has been fully restored. Customers may have experienced error responses to requests to the service configuration API with retires succeeding from 18:18 to 18:41 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-03-28 18:42:12 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected an event affecting the Fastly Application Audit Logs.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
What's Changing?
We will be conducting planned maintenance on the Fastly Control Panel to modernize it for current web-standards and to embrace its own latest product-offerings. Services that support the manage.fastly.com site will be modified to enable our Next-Gen WAF (NGWAF) and Managed Security Services (MSS) to result in a more secure web experience.
Our remaining maintenance activity will start on the 19th of March 2025 at 17:00 UTC and our estimated duration is [~40 minutes].
Customers may experience a temporary error, not expected to last the full duration of this maintenance, when attempting to log into manage.fastly.com.
This maintenance will have no impact on our ability to deliver Network or Security services to our customers. Additionally, no data will be lost and we do not anticipate any impact to API services.
When this maintenance is completed, access to the Fastly Control Panel will be stabilized, have better security features, and will be more performant.
What's next? What do I have to do?
Nothing. All actions taken during this planned maintenance belong to Fastly.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.
We are investigating elevated errors to our Fastly Application.
All other products and services are unaffected by this incident.
Our engineers are continuing to investigate the login functionality of our Fastly Application.
Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.
All other locations and services are unaffected.
Engineering has confirmed the impact to our Fastly Application has been mitigated.
Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced one or more of the following issues including: 4xx errors, redirect loops, inability to initiate new login sessions, or forced termination of active user sessions from 19:24 to 22:51 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-03-13 21:02:27 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.