We're investigating possible performance impact affecting the Amsterdam (AMS), Milan (MXP), Sofia (SOF), Fujairah (FJR), Osaka (ITM), Singapore (QPG), Tokyo (NRT), Tokyo (TYO), Los Angeles (BUR), Paris (PAR), Singapore (SIN), Amsterdam (RTM) data center.

All other locations and services are unaffected.

Our engineers are continuing to investigate confirmed periods of increased latency and elevated errors to Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs.

Our engineers believe they have identified contributing factor causing the issue impacting the Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. 

Engineering has confirmed the impact to Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs has been mitigated and services are fully restored.

Engineering has confirmed that all POPs have been fully restored. Customers may have experienced elevated errors from 13:35 UTC to 14:15 UTC, a duration of 40 minutes on the 11th of December 2025. This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-12-11 14:34:14 UTC 

Fastly Engineers detected a performance impacting event affecting our Frankfurt (FRA), London (LCY), Ashburn (IAD) data centers.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) Points of Presence (POPs)

All other products and services are unaffected by this incident.

Our engineers believe they have identified contributing factor causing the issue impacting our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs has been mitigated.

Engineering has confirmed that our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs have been fully restored. Customers may have experienced elevated errors and increased latency from 20:13 to 21:20 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-11-29 20:35:29 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are investigating elevated errors to our London (LCY), London (LHR), Manchester (MAN) Points of Presence (POPs). 

All other products and services are unaffected by this incident.

Our engineers believe they have identified contributing factor causing the issue impacting our London (LCY), London (LHR), Manchester (MAN) POPs.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to our London (LCY), London (LHR), Manchester (MAN) POPs has been mitigated.

Engineering has confirmed that our London (LCY), London (LHR), Manchester (MAN) POPs have been fully restored. Customers may have experienced elevated errors and increased latency from 16:06 to 17:09 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-11-11 16:24:05 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We're investigating possible performance impact affecting the Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Frankfurt (FRA), London (LCY), London (LHR), Milan (LIN), Rome (FCO), Sofia (SOF), Stockholm (BMA), Vienna (VIE), Fujairah (FJR), Chicago (CHI), Detroit (DTW), Minneapolis (MSP), Sao Paulo (GRU), Paris (PAR), Amsterdam (RTM), Madrid (TOJ) data center.

All other locations and services are unaffected.

Our engineers believe they have identified contributing factor causing the issue impacting the Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Frankfurt (FRA), London (LCY), London (LHR), Milan (LIN), Rome (FCO), Sofia (SOF), Stockholm (BMA), Vienna (VIE), Fujairah (FJR), Chicago (CHI), Detroit (DTW), Minneapolis (MSP), Sao Paulo (GRU), Paris (PAR), Amsterdam (RTM), Madrid (TOJ) status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Frankfurt (FRA), London (LCY), London (LHR), Milan (LIN), Rome (FCO), Sofia (SOF), Stockholm (BMA), Vienna (VIE), Fujairah (FJR), Chicago (CHI), Detroit (DTW), Minneapolis (MSP), Sao Paulo (GRU), Paris (PAR), Amsterdam (RTM), Madrid (TOJ) POPs has been mitigated.

Engineering has confirmed that Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Frankfurt (FRA), London (LCY), London (LHR), Milan (LIN), Rome (FCO), Sofia (SOF), Stockholm (BMA), Vienna (VIE), Fujairah (FJR), Chicago (CHI), Detroit (DTW), Minneapolis (MSP), Sao Paulo (GRU), Paris (PAR), Amsterdam (RTM), Madrid (TOJ) POPs has been fully restored. Customers may have experienced elevated latency, errors and timeouts from 16:15 to 19:00 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-11-01 16:54:05 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We're currently investigating performance impacts in Europe.

All other locations and services are unaffected.

Our engineers have identified the contributing factor and are developing a fix to our Europe POPs.

All other locations and services are unaffected.

Engineering has confirmed the impact to Europe POPs has been mitigated.

Engineering has confirmed that Europe POPs has been fully restored. Customers may have experienced latency from 17:08 to 18:00 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-09-15 17:35:41 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Fastly Engineers detected a performance impacting event affecting the London (LCY) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be adding capacity at our London (LCY) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 12 June 2025 at 23:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our London (LCY) Point of Presence (POP).

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to our London (LCY) POP has been mitigated.

Engineering has confirmed that our London (LCY) POP has been fully restored. Customers may have experienced elevated errors and latency from 03:25 to 03:42 UTC.

This incident is resolved.

To offer feedback on our status page, click " Give Feedback " 

Status Post, Created Date/Time: 2025-05-02 03:48:08 UTC

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are investigating elevated errors to our Amsterdam (RTM) Point of Presence (POP).

Our engineers have identified the contributing factor and are applying a fix to our Amsterdam (RTM) POP.

All other locations and services are unaffected.

Engineering has confirmed the impact to Amsterdam (RTM) (POP) has been mitigated.

Engineering has confirmed that Amsterdam (RTM) (POP) has been fully restored. Customers may have experienced elevated errors and latency  from 19:27 to 20:44  UTC.

This incident is resolved.

To offer feedback on our status page, click " Give Feedback " 

Status Post, Created Date/Time: 2025-04-16 20:18:45 UTC

Update added by Escalation Management on 16th of April 2025

Retrospective investigations have identified similar degraded performance to Compute Services within the LCY POP as a result of this incident. This information has been added to ensure data accuracy and transparency for affected customers.

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.