Elevated Errors for London (LCY)

Incident

02 May 2025, 04:12 UTC

Elevated Errors for London (LCY)

Status: closed

Start: 02 May 2025, 03:25 UTC

End: 02 May 2025, 04:12 UTC

Duration: 47 minutes

Affected Components:

Platform Europe London (LCY)

Affected Groups:

All Public Users

Investigating

02 May 2025, 03:25 UTC

We are investigating elevated errors to our London (LCY) Point of Presence (POP).

All other products and services are unaffected by this incident.

Monitoring

02 May 2025, 04:09 UTC

Engineering has confirmed the impact to our London (LCY) POP has been mitigated.

Resolved

02 May 2025, 04:12 UTC

Engineering has confirmed that our London (LCY) POP has been fully restored. Customers may have experienced elevated errors and latency from 03:25 to 03:42 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-05-02 03:48:08 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.