Elevated Errors for Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR)
Elevated Errors for Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR)
29 November 2025, 20:13 UTC
29 November 2025, 20:13 UTC
We are investigating elevated errors to our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) Points of Presence (POPs)
All other products and services are unaffected by this incident.
29 November 2025, 20:52 UTC
29 November 2025, 20:52 UTC
Our engineers believe they have identified contributing factor causing the issue impacting our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
29 November 2025, 21:27 UTC
29 November 2025, 21:27 UTC
Engineering has confirmed the impact to our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs has been mitigated.
29 November 2025, 21:52 UTC
29 November 2025, 21:52 UTC
Engineering has confirmed that our Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) POPs have been fully restored. Customers may have experienced elevated errors and increased latency from 20:13 to 21:20 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-11-29 20:35:29 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.