Elevated Errors for Multiple Points of Presences (POPs)

Incident

11 December 2025, 15:35 UTC

Elevated Errors for Multiple Points of Presences (POPs)

Status: closed

Start: 11 December 2025, 13:35 UTC

End: 11 December 2025, 15:35 UTC

Duration: 2 hours

Affected Components:

Platform North America Europe Asia South America Africa Amsterdam (AMS) Bogota (BOG) Cape Town (CPT) Buenos Aires (EZE) Johannesburg (JNB) Bangkok (BKK) Fortaleza (FOR) Frankfurt (FRA) Rio de Janeiro (GIG) London (LCY) London (LON) Sao Paulo (GRU) Fujairah (FJR) Marseille (MRS) Paris (PAR) Kuala Lumpur (KUL) Sofia (SOF) Manila (MNL) Los Angeles (HHR) Los Angeles (BUR) Los Angeles (LAX) Osaka (ITM) Singapore (SIN) Tokyo (NRT)

Affected Groups:

All Public Users

Investigating

11 December 2025, 13:35 UTC

We're investigating possible performance impact affecting the Amsterdam (AMS), Milan (MXP), Sofia (SOF), Fujairah (FJR), Osaka (ITM), Singapore (QPG), Tokyo (NRT), Tokyo (TYO), Los Angeles (BUR), Paris (PAR), Singapore (SIN), Amsterdam (RTM) data center.

All other locations and services are unaffected.

Update

11 December 2025, 14:39 UTC

Our engineers are continuing to investigate confirmed periods of increased latency and elevated errors to Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs.

Identified

11 December 2025, 14:41 UTC

Our engineers believe they have identified contributing factor causing the issue impacting the Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

Monitoring

11 December 2025, 15:23 UTC

Engineering has confirmed the impact to Amsterdam (AMS), Frankfurt (FRA), London (LCY), London (LON), Marseille (MRS), Sofia (SOF), Fujairah (FJR), Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Tokyo (NRT), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Rio de Janeiro (GIG), Cape Town (CPT), Johannesburg (JNB), Los Angeles (BUR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Los Angeles (HHR), Singapore (SIN) POPs has been mitigated and services are fully restored.

Resolved

11 December 2025, 15:35 UTC

Engineering has confirmed that all POPs have been fully restored. Customers may have experienced elevated errors from 13:35 UTC to 14:15 UTC, a duration of 40 minutes on the 11th of December 2025. This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2025-12-11 14:34:14 UTC