Europe
We are investigating elevated errors to our Amsterdam (RTM) Point of Presence (POP).
Our engineers have identified the contributing factor and are applying a fix to our Amsterdam (RTM) POP.
All other locations and services are unaffected.
Engineering has confirmed the impact to Amsterdam (RTM) (POP) has been mitigated.
Engineering has confirmed that Amsterdam (RTM) (POP) has been fully restored. Customers may have experienced elevated errors and latency from 19:27 to 20:44 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-04-16 20:18:45 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineering detected a performance impacting event affecting the Milan (LIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly Engineers detected a performance impacting event affecting the London (LHR) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
As part of Fastly’s global network expansion, we will be adding Madrid (TOJ) data center to Fastly's Europe network.
Traffic served by our Madrid (TOJ) data center will be aggregated into our Europe region for billing and stats purposes.
We expect that some traffic currently served by our data centers in neighboring regions will shift to Madrid (TOJ). As such, some customers may see a change in their bills.
Fastly’s standard billing rates are located at https:/www.fastly.com/pricing.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We're investigating elevated errors in our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected
Fastly Engineering has observed elevated errors in our Madrid (MAD) Point of Presence (POP).
This has been identified as an issue with a third party service provider and a fix is being implemented.
All other locations and services are unaffected.
Fastly Engineering has applied our standard acute incident response practices and restored our MAD POP.
Customer services have returned to pre-incident performance levels.
We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.
This event has been resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-05 22:01:42 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We are investigating elevated errors to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other products and services are unaffected by this incident.
Our engineers are continuing to investigate elevated errors to our Madrid (MAD), Web Delivery service within our Madrid (MAD) Point of Presence (POP).
Our engineers have identified the contributing factor and are applying a fix to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
Our engineers have identified an additional contributing factor and are applying an adjusted mitigation strategy to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
Engineering has confirmed that our Web Delivery within our Madrid (POP) has been fully restored. Customers may have experienced timeouts and/or inability to view content that was serviced by impacted IPs from the 3rd of February 2025 at 15:48 to the 10th of February 2025 at 16:43 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
If customers are still experiencing elevated errors within this region please reach out to https://support.fastly.com.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-03 18:04:21 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly will be expanding Paris (PAR) into a Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin.
Action for Fastly Customers:
- Please verify that all origins allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges), as this list is updated periodically. Failure to verify origin access lists will result in origin connection disruption.
- Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).
For more information on Metro POPs: https://developer.fastly.com/learning/concepts/pop/#metro-pops
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
We're investigating possible performance impact affecting the data centers within the Europe region.
All other locations and services are unaffected
Our engineers have identified the contributing factor and have applied a fix. Our investigation has confirmed that impact within the Europe region was limited to the London (LCY and LHR), Manchester (MAN) and Paris (CDG and PAR) data centers.
All other locations and services are unaffected.
Engineering has confirmed the impact to Europe data centers has been mitigated.
Engineering has confirmed that our Europe POPs have been fully restored. Customers may have experienced performance degradation from 17:15 to 19:00 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-01-28 19:18:00 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
As part of Fastly’s global network expansion, we will be adding Amsterdam (RTM) data center to Fastly's Europe network.
Traffic served by our Amsterdam (RTM) data center will be aggregated into our Europe region for billing and stats purposes.
We expect that some traffic currently served by our data centers in neighboring regions will shift to Amsterdam (RTM). As such, some customers may see a change in their bills.
Fastly’s standard billing rates are located at https:/www.fastly.com/pricing.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
Traffic in London (LHR) has been temporarily rerouted.
All other locations and services are unaffected.