Fastly Engineers detected a performance impacting event affecting the London (LHR) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be adding capacity at our Stockholm (BMA) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 22 May 2025 at 23:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly will be adding capacity at our Stockholm (BMA) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on the 15th of May 2025 at 23:00 UTC.

Our estimated duration is 3h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

This maintenance has been postponed to the 19th of May 2025 - a new post has been added to  www.fastlystatus.com

You can subscribe to this new post, by accessing URL :  https://www.fastlystatus.com/incident/377589

We are investigating elevated errors to our London (LCY) Point of Presence (POP).

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to our London (LCY) POP has been mitigated.

Engineering has confirmed that our London (LCY) POP has been fully restored. Customers may have experienced elevated errors and latency from 03:25 to 03:42 UTC.

This incident is resolved.

To offer feedback on our status page, click " Give Feedback " 

Status Post, Created Date/Time: 2025-05-02 03:48:08 UTC

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We're investigating possible performance impact affecting the Madrid (MAD) Point of Presence (POP). Power outages are impacting some areas in Spain and Portugal. 

All other locations and services are unaffected.

Our engineers have identified the contributing factor to our Madrid (MAD) POP is related to the power outages currently impacting some areas in Spain and Portugal.

All other locations and services are unaffected.

Engineering has confirmed recovery to Madrid (MAD) POP. We will continue to monitor the power restoration currently ongoing in Spain and Portugal.

All other locations and services were unaffected by this incident.

Engineering has confirmed that Madrid (MAD) POP has been fully restored with the return of power in Spain and Portugal. Customers may have experienced elevated errors and/or latency on the 28th of April 2025 from 08:57 to 21:27 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-04-28 16:57:24 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are investigating elevated errors to our Amsterdam (RTM) Point of Presence (POP).

Our engineers have identified the contributing factor and are applying a fix to our Amsterdam (RTM) POP.

All other locations and services are unaffected.

Engineering has confirmed the impact to Amsterdam (RTM) (POP) has been mitigated.

Engineering has confirmed that Amsterdam (RTM) (POP) has been fully restored. Customers may have experienced elevated errors and latency  from 19:27 to 20:44  UTC.

This incident is resolved.

To offer feedback on our status page, click " Give Feedback " 

Status Post, Created Date/Time: 2025-04-16 20:18:45 UTC

Update added by Escalation Management on 16th of April 2025

Retrospective investigations have identified similar degraded performance to Compute Services within the LCY POP as a result of this incident. This information has been added to ensure data accuracy and transparency for affected customers.

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Fastly Engineering detected a performance impacting event affecting the Milan (LIN) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the London (LHR) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

As part of Fastly’s global network expansion, we will be adding Madrid (TOJ) data center to Fastly's Europe network. 

Traffic served by our Madrid (TOJ) data center will be aggregated into our Europe region for billing and stats purposes.

We expect that some traffic currently served by our data centers in neighboring regions will shift to Madrid (TOJ). As such, some customers may see a change in their bills.

Fastly’s standard billing rates are located at https:/www.fastly.com/pricing.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

We're investigating elevated errors in our Madrid (MAD) Point of Presence (POP).

All other locations and services are unaffected

Fastly Engineering has observed elevated errors in our Madrid (MAD) Point of Presence (POP).

This has been identified as an issue with a third party service provider and a fix is being implemented. 

All other locations and services are unaffected.

Fastly Engineering has applied our standard acute incident response practices and restored our MAD POP.

Customer services have returned to pre-incident performance levels.

We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.

This event has been resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-02-05 22:01:42 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.