Elevated Errors for Paris (PAR)

Incident
04 December 2025, 17:47 UTC

Elevated Errors for Paris (PAR)

Status: closed
Start: 04 December 2025, 17:10 UTC
End: 04 December 2025, 17:47 UTC
Duration: 37 minutes
Affected Components:
Platform Europe Paris (PAR)
Affected Groups:
All Public Users
Investigating

04 December 2025, 17:10 UTC

04 December 2025, 17:10 UTC

We are investigating elevated errors to our Paris (PAR) Point of Presence (POP). 

All other products and services are unaffected by this incident.

Identified

04 December 2025, 17:44 UTC

04 December 2025, 17:44 UTC

Our engineers believe they have identified contributing factor causing the issue impacting the Paris (PAR) status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Monitoring

04 December 2025, 17:46 UTC

04 December 2025, 17:46 UTC

Engineering has confirmed the impact to our Paris (PAR) POP has been mitigated.

Resolved

04 December 2025, 17:47 UTC

04 December 2025, 17:47 UTC

Engineering has confirmed that our Paris (PAR) POP has been fully restored. Customers may have experienced elevated errors and increased latency from 17:10 to 17:40 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-12-04 17:41:42 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.