As part of an initiative to enhance operational efficiency across our platform, Fastly will conduct a systematic audit of the Account Management system. This audit will involve the removal of inactive Trial accounts and their associated data.

Current Trial accounts meeting the following criteria will be permanently deleted from our systems:

• Trial Accounts exhibiting no login activity for a period of six months or greater.
• Trial Accounts demonstrating no associated traffic for a consecutive period of six months or greater.

All other account types will not be affected by this procedure.

This procedure will not impede our ability to provide services to our customers.

Customers with inquiries or concerns are encouraged to contact our Support team via email at support@fastly.com or their designated account management personnel.

To offer feedback on our status page, click "Give Feedback" 

We are currently investigating elevated errors in our Fastly Application related to the recently released General Updates, Notification Center feature.

Impacted customers would have received two notifications about a new version of Fastly CLI to support Rust v.1.84. Although the message mentions an attachment, customers may will not find a "download pdf" option upon logging in.

This incident does not affect our ability to provide Fastly services. Our customers should not be experiencing any performance issues as a result of this situation.

Our engineers have identified the contributing factor and are applying a fix to our General Updates, Notification Center service.

This incident does not affect our ability to provide Fastly services. Our customers should not be experiencing any performance issues as a result of this situation.

Engineering has confirmed the impact to General Updates, Notification Center service has been mitigated.

This incident does not affect our ability to provide Fastly services. Our customers should not be experiencing any performance issues as a result of this situation.

Informational Update

We’re always trying to make it simpler to know what’s happening with the Fastly platform, so on the 12th of February 2025, look for a brand new Notification Center on your Fastly Control Panel, which you’ll recognize by the  bell icon at the top of your screen. Now, any time there’s a Service Advisory for planned updates or post-incident notifications, our Escalation Management team will make sure it’s delivered directly to your Control Panel.

Pro tip: There’s even a simple download feature if you want a PDF version of a Service Advisory alert that you can share with team members in email, Slack, or other systems.

Plus, if you’re a Super User, you’ll continue to get an email notification for Service Advisories in addition to the Notification Center alert in your Control Panel. And there’s an upgrade — if you’re a Super User, now when you reply to service advisory emails, a support ticket will automatically be created. Your Escalation Manager will follow up promptly, just like always.

If you’re using our Observability platform and have set up Alerts there, don’t worry: those are staying exactly where they are, distinct from the Notification Center, so you never have to worry about getting confused which alerts are about the Fastly platform, and which alerts you’ve set up about your own services.

We hope this is one more big step towards making sure every bit of information you need for managing your Fastly services is in one convenient place, accessible through your Fastly Control Panel. And as always, if you’re logged in, you can share your feedback with us with just a click.

To offer feedback on our status page, click "Give Feedback" 

On the 6th of November 2024 at 20:00 UTC, Fastly began to make changes to our device detection library. Our Engineers had identified that these changes would impact a portion of the client variables used in some customer’s custom VCL code. Additionally, as part of this process we have also begun to deprecate a small portion of less frequently used variables. 

Customers identified to have services impacted by this change, would have received an email notification with additional details.

• Refer to subject line, [Action Required] Changes to Device Detection Library 
  • Identified customers should have received messaging on the 4th of October, the 6th of December, and the 19th of December
• A status post reminder was also shared on the 7th of November, reference link

Deprecated variables and changes to make:

Identify where you use the following client.* variables  in your service's custom VCL.

• client.class.checker
• client.class.filter
• client.class.masquerading
• client.class.spam
• client.platform.manufacturer
• client.display.height
• client.display.width
• client.display.ppi
• client.class.downloader
• client.class.feedreader
• client.platform.ereader
• client.platform.tvplayer 

If you are using any of the above deprecated variables, please remove them, or use Client Hints to fetch that information by no later than the 8th of January 2025.

The continued use of these variables after their deprecation date will result in the return of empty values when accessing the device detection library.

If you require Fastly to coordinate with you while performing the upgrade, please contact Fastly Support at https://support.fastly.com to schedule a time to switch to the new library.

Remaining client.* will continue to work with the caveat that some of the string variables will show values differently than before. Our Client request documentation will be updated with the latest variables once this change is completed.

To offer feedback on our status page, click "Give Feedback" 

We are excited to share that the AI Accelerator is now available to all customers as part of our continuous efforts to leverage and optimize AI across our fleet. We’ve heard your feedback and have added additional configurability and extended the supported Large Language Models (LLM) to include OpenAI, Azure OpenAI, Gemini, and other LLMs with OpenAI-compatible APIs. 

For more information, please read our page for how to speed up responses and data processing for AI applications with Fastly. 

I am a beta user. What do I have to do?

Beta access to the AI Accelerator will remain active and all test code will continue to work through the 15th of January 2025.

To continue using the AI Accelerator post-beta, you can navigate to the AI Accelerator landing page on the web interface in the Fastly Application (Select Tools > AI Accelerator) to purchase the product and ensure access beyond the beta grace period. 

If you do not elect to purchase the AI Accelerator product, your access will be revoked and all existing items written within the beta period will no longer be available after the 16th of January 2025.

Contact Information

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

Customer Messaging

On the 6th of November 2024 at 20:00 UTC, Fastly began to make changes to our device detection library. Our Engineers had identified that these changes would impact a portion of the client variables used in some customer’s custom VCL code. Additionally, as part of this process we have also begun to deprecate a small portion of less frequently used variables. 

Customers identified to have services impacted by this change, would have received an email notification with additional details.

• Refer to subject line, [Action Required] Changes to Device Detection Library  

Deprecated variables and changes to make:

Identify where you use the following client.* variables  in your service's custom VCL.

• client.class.checker
• client.class.filter
• client.class.masquerading
• client.class.spam
• client.platform.manufacturer
• client.display.height
• client.display.width
• client.display.ppi
• client.class.downloader
• client.class.feedreader
• client.platform.ereader
• client.platform.tvplayer 

If you are using any of the above deprecated variables, please remove them, or use Client Hints to fetch that information by no later than the 8th of January 2025.

The continued use of these variables after their deprecation date will result in the return of empty values when accessing the device detection library.

If you require Fastly to coordinate with you while performing the upgrade, please contact Fastly Support at https://support.fastly.com to schedule a time to switch to the new library.

Remaining client.* will continue to work with the caveat that some of the string variables will show values differently than before. Our Client request documentation will be updated with the latest variables once this change is completed.

Rust has recently deployed a new version, v1.80.

• Shared on their blog: https://blog.rust-lang.org/2024/07/25/Rust-1.80.0.html 

Our teams are currently in the process of upgrading our Rust SDK to be fully compatible with Rust v1.80. Until completed, we are asking our customers to please remain on v1.79.0 until we’ve released a new version of the SDK.

We expect this release will ship within several business days, this release will be shared via our standard practices on: https://docs.rs/fastly/latest/fastly/ 

We have recently posted a thread on the Fastly Community Forum to ask for your feedback on the `fastly.toml` package manifest format as we look to design a new version that more effectively serves the needs of Compute developers: 

• https://community.fastly.com/t/have-your-say-on-the-future-of-fastly-toml/2785  

We invite you to join the discussion and appreciate your insight on how these decisions should be made.

A significant update from Let’s Encrypt, one of our integrated Certification Authorities (CA), may affect how customers access your website. On June 6th, 2024, Let’s Encrypt end-users on very old devices or software may receive insecure warnings or be blocked from accessing your applications.