We are investigating elevated errors to our https://www.fastly.com/ service. New customers that are attempting to create new accounts may experience errors during the account creation process.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are applying a fix to our https://www.fastly.com/ service.

All other locations and services are unaffected.

Engineering has confirmed the impact to our https://www.fastly.com/ service has been mitigated.

Engineering has confirmed that our https://www.fastly.com/ service has been fully restored. New customers may have experienced elevated errors during the account creation process from the 24th of October 2024 at 00:54 UTC to the 31st of October 19:19 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2024-10-31 18:17:33 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are currently investigating performance issues affecting the functionality of developer.fastly.com. CDN delivery, stats aggregation, and all other data plane services are unaffected.

A fix has been implemented and we are monitoring the results.

If you are experiencing issues with the Developer Hub, please clear your browser cache.


This incident has been resolved

We're investigating elevated errors with our Compute@Edge new user sign-up form. New user sign-up is currently not available through https://www.fastly.com/signup/edge-compute  

New user sign-up is still available through https://www.fastly.com/signup/ for all services, including Compute@Edge.

Current customer Compute@Edge performance and all other services are unaffected.

This incident has been resolved and our Compute@Edge new user sign-up form has been restored. 

Fastly Engineers detected a performance impacting event affecting the Fastly corporate web site (www.fastly.com) from approximately 2022-09-13 19:20 to 2022-09-13 19:30 UTC. The issue has been resolved and we are monitoring performance closely.

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