Image Optimization
We are investigating elevated errors to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other products and services are unaffected by this incident.
Our engineers are continuing to investigate elevated errors to our Madrid (MAD), Web Delivery service within our Madrid (MAD) Point of Presence (POP).
Our engineers have identified the contributing factor and are applying a fix to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
Our engineers have identified an additional contributing factor and are applying an adjusted mitigation strategy to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
Engineering has confirmed that our Web Delivery within our Madrid (POP) has been fully restored. Customers may have experienced timeouts and/or inability to view content that was serviced by impacted IPs from the 3rd of February 2025 at 15:48 to the 10th of February 2025 at 16:43 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
If customers are still experiencing elevated errors within this region please reach out to https://support.fastly.com.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-03 18:04:21 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
We're currently investigating performance issues with our Image Optimization service.
All other services are unaffected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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Update added on 27th OCT 2023
On Wednesday, the 25th of October 2023, Fastly received customer reports of elevated 5xx errors for Image Optimization services from 13:00 to 17:39 UTC.
Our network availability, point of presence locations and all other services were unaffected by this incident.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
The issue has been identified and a fix is being implemented.