Elevated Errors for Image Optimization
Elevated Errors for Image Optimization
03 September 2025, 00:43 UTC
03 September 2025, 00:43 UTC
We are investigating elevated errors to our Image Optimization service.
All other products and services are unaffected by this incident.
03 September 2025, 01:14 UTC
03 September 2025, 01:14 UTC
Our engineers have identified the contributing factor and are developing a fix to our Image Optimization service. Our engineers have confirmed that the impact is localized to US-EAST IO services only.
All other locations and services are unaffected.
03 September 2025, 01:28 UTC
03 September 2025, 01:28 UTC
Engineering has confirmed the impact to Image Optimization service has been mitigated.
03 September 2025, 01:37 UTC
03 September 2025, 01:37 UTC
Our engineers have identified additional contributing factors and are developing an adjusted mitigation strategy to mitigate the remaining intermittent errors to Image Optimization services.
All other locations and services are unaffected.
03 September 2025, 01:50 UTC
03 September 2025, 01:50 UTC
Engineering has deployed a fix and have confirmed a gradual recovery to US-EAST Image Optimization services. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.
Our ability to provide core content delivery and security services remain unaffected by this event.
03 September 2025, 15:14 UTC
03 September 2025, 15:14 UTC
Engineering has confirmed that US-East Image Optimization (IO) services has been fully restored. Customers may have experienced elevated errors for IO services from the 2nd of September 2025 at 21:00 UTC to the 3rd of September 01:35 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2025-09-03 00:45:06 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.