Elevated Errors for Web Delivery within our Madrid (MAD) Point of Presence (POP)
Elevated Errors for Web Delivery within our Madrid (MAD) Point of Presence (POP)
03 February 2025, 15:48 UTC
03 February 2025, 15:48 UTC
We are investigating elevated errors to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other products and services are unaffected by this incident.
03 February 2025, 18:31 UTC
03 February 2025, 18:31 UTC
Our engineers are continuing to investigate elevated errors to our Madrid (MAD), Web Delivery service within our Madrid (MAD) Point of Presence (POP).
03 February 2025, 19:56 UTC
03 February 2025, 19:56 UTC
Our engineers have identified the contributing factor and are applying a fix to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
03 February 2025, 20:49 UTC
03 February 2025, 20:49 UTC
Our engineers have identified an additional contributing factor and are applying an adjusted mitigation strategy to our Web Delivery service within our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected.
12 February 2025, 16:34 UTC
12 February 2025, 16:34 UTC
Engineering has confirmed that our Web Delivery within our Madrid (POP) has been fully restored. Customers may have experienced timeouts and/or inability to view content that was serviced by impacted IPs from the 3rd of February 2025 at 15:48 to the 10th of February 2025 at 16:43 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
If customers are still experiencing elevated errors within this region please reach out to https://support.fastly.com.
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Status Post, Created Date/Time: 2025-02-03 18:04:21 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.