Traffic in Mumbai (BOM) has been temporarily rerouted.

All other locations and services are unaffected.

Engineering has confirmed the impact to Mumbai (BOM) POP has been mitigated.

Fastly will be adding capacity at our Osaka (ITM) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 28 February 2024 at 16:00 UTC.

Our estimated duration is 5h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

Fastly Engineers detected a performance impacting event affecting the Dubai (DXB) Point of Presence (POP).

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be adding capacity at our Singapore (QPG) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 15 February 2024 at 20:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

Traffic in Hyderabad (HYD) has been temporarily rerouted.

All other locations and services are unaffected.

This event has been resolved.

Traffic in Hyderabad (HYD) has been temporarily rerouted.

All other locations and services are unaffected.

Fastly will be adding capacity at our Fujairah (FJR) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 19 December 2023 at 00:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

We are investigating elevated errors to our Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) point of presence (POPs).  

Engineering has confirmed the impact to Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been mitigated.

Engineering has confirmed that the elevated errors to the Kuala Lumpur (KUL), Manila (MNL), Osaka (ITM), Seoul (ICN) POPs has been fully restored by a 3rd party cloud provider. Customers may have experienced elevated 503 errors from 16:11 to 17:50 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

Updated

18th December 2023 - a retrospective investigation performed by engineers confirmed an earlier start time of 16:11 UTC on the 15th of December than originally communicated on our status page during acute incident response practices. 

Fastly Engineers detected a performance impacting event affecting the Brussels (BRU), Dubai (DXB), Lisbon (LIS) Points of Presence (POPs).

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Traffic in Bangkok (BKK) has been temporarily rerouted.

All other locations and services are unaffected.